As a security dealer, you likely work with a patchwork of systems that covers your financial and operational needs. This mishmash of systems is often viewed as temporary or short-term until you have the time to review, purchase, and integrate an all-encompassing...
How well do you know your customer data? When you need to make a strategic decision, can you make it based on data, or do you need to follow your gut? In the security business, collecting data and making it visible can help you to run a more successful company. Below,...
No matter how time changes or which organizational fads come and go, one thing remains true: companies continuously strive to turn a profit. To increase your profit margin, you have two choices: increase revenue or decrease costs. Here we discuss what effective...
“That’s the way we’ve always done it” is a commonly heard phrase at many security businesses. Some would say that if a process isn’t broken, you shouldn’t fix it. However, what happens if the process is broken but you don’t realize it? Processes at security dealers...
What makes a great business? Is it branding? The customer experience? A quality product? For central stations in the security and alarm monitoring industry, each business aspect plays a role and combines to create a successful business model. When focusing on the...
The alarm industry is rapidly evolving right now. Technology advancements outpace the speed at which many central stations make network and software upgrades for their alarm monitoring processes. IT security and consumer demand drive innovation, yet many central...
2021 has finally arrived, creating an opportunity to take stock of the past year and to think about how to make the future better. For central stations and alarm monitoring businesses, this is an excellent time to rethink some legacy processes and examine how new...
2020 is finally over and the New Year has gotten underway. This has a lot of business leaders thinking about how they can ensure success for their organizations in 2021. Many security dealers have been operating the same way for years or even decades. Following a year...
Bold Group is pleased to kick off 2021 with a highly-anticipated, new product designed to bring more flexibility to SedonaOffice users, their technicians, and field service management. Sedona-X™ Mobile for SedonaOffice is the future of mobile app accounting and...
For many organizations, processes can be both a boon to productivity and the bane of efficiency. They are the key to success for any team of even moderate size and complexity. However, bad procedures can sap efficiency, cause frustration, and increase risk. For a...