About Us

Bold Group has been providing total business solutions for the security industry for over three decades. Our core products, ManitouNEO, SedonaOffice, and AlarmBiller are the leading software choices for over 650 top security companies and dealers globally. Bold Group provides solutions for alarm monitoring and business management software with installation available on-premises or in a secure, Cloud-based environment.

Bold Group was created in June 2018 through the merger of two leading software companies in the security industry, Bold Technologies and Perennial Software. By combining both companies’ industry-renowned technologies – Bold’s alarm monitoring automation software and Perennial’s business management software – the merger created an ambitious company with the flexibility and resources to grow and realize future plans for integrated solutions within the security industry.

Advanced Products

We understand the importance of keeping up with new technologies and bringing innovative products to market. We provide our customers a wide portfolio of product integrations and services that give our customers a competitive advantage.

Outstanding Support

We recognize the value of partnership and are committed to providing the highest quality installation, conversion, and support services to our customers. Our dedication to continuous and excellent service helps foster a large and thriving user community.

Leading Innovation

We are committed to providing best-in-class solutions for security companies. The industry is ever-changing, and we foresee many advancements to come. We continuously evolve our products to meet the changing needs of our clients and their customers.

We Know Security

Bold Technologies was founded in 1981 by a group of security industry leaders who understood the importance of keeping alarm monitoring software at the forefront of technology. With this goal, they introduced Manitou in 2002, a revolutionary alarm monitoring software platform with faster and more sophisticated automation solutions. The award-winning MediaGateway followed in 2009, and Manitou Cloud Services, a hosted automation service, was launched in 2015. Since then, Bold has continued to shape the development of contemporary alarm monitoring with its products and services.

Perennial Software was started in 1996 by two security industry developers, Michael Marks and Don Faybrick. In 2000, the company introduced its flagship product, SedonaOffice, which quickly became the top financial software for security companies. In 2014, to offer a specialized accounting solution for small and mid-size companies, Perennial launched AlarmBiller, which is now the top billing solution for security dealers.

Our Core Values

REPUTATION: Our reputation is paramount; built on a high level of integrity and honesty, with a foundation of great products and superior service.

TEAM PLAYERS: We hire the best: team players with a positive attitude, who are self-starters and peer leaders.

INVESTED: Our employees are invested in the success of both their peers and the company. They take ownership in all aspects of business to provide our clients with the best experience possible.

INNOVATION: We encourage innovation and welcome creative, forward-thinking problem-solvers.

FAMILY: The Bold team is a family; we maintain a culture of respect, a fun, family-oriented environment, and a willing heart to give back to our community.

A Team of Experts Behind the Wheel

The Bold Group Executive team knows the security industry because that’s where their careers were built. Their diverse backgrounds make them uniquely qualified to understand the needs of the modern monitoring center.

Rod Coles


Rod has been in the monitoring software industry for nearly 30 years. He began his career developing software for companies in the United Kingdom. Rod came to the United States in 1999 to join Bold Technologies as Chief Architect and Partner. Throughout his tenure with Bold, Rod has been actively involved with the design and development of the Bold product lines.

Matt Narowski

VP of Technology

Matt has been with Bold since June 2005. He managed several key departments prior to the merger, and as Vice President, now provides direction for the Development, QA, Implementation, and Technical Support teams. Prior to joining Bold, Matt spent nearly a decade with an automation software company as well as co-owned and operated a dealer central station in Canada.