The Real Reason Good Operators Leave
October 20, 2026
Ask a central station manager what worries them and SOC operator fatigue is rarely the phrase they reach for. They’ll point to turnover, or the
Blog Articles
Alarm Monitoring Articles
The Visibility Gap: Why SOC Teams Struggle to See What Matters
September 29, 2026
More security data does not automatically create better situational awareness. The real advantage comes from turning scattered signals into a clear, decision-ready picture. A door-forced
The Case for a Tailored Cloud Strategy in Alarm Monitoring
May 5, 2026
Cloud adoption in alarm monitoring has moved well past the question of whether it makes sense. Most monitoring centers are either already using some form of hosted infrastructure or actively evaluating
Rapid Threat Mitigation Techniques: Enhancing Quick Response in Commercial and Retail Security Operations
August 14, 2025
In today’s fast-moving security environment, businesses can’t afford delays in identifying and addressing threats. Whether it’s unauthorized access, fire, or a system malfunction, a rapid
Mastering Operational Continuity: Strategies for Minimizing Disruptions in Central Monitoring Stations
May 2, 2025
When you run a central monitoring station, you know that lives are on the line: every second is pivotal when it comes to getting help
Manitou Integration Spotlight: Calipsa Advanced Video Analytics
September 25, 2024
We’re excited to spotlight our integration partner, Calipsa by Motorola Solutions, a leading a cloud-based advanced video analytics platform integrated with Bold Group’s alarm monitoring
How to Future-Proof Your Video Surveillance
September 10, 2024
Video surveillance isn’t what it used to be, even a few years ago. Traditionally, it was more of a reactive tool that could help with
What is ULC Certification and Why Does it Matter?
August 9, 2024
If you are in the alarm monitoring industry in Canada, you’ve probably heard the term “ULC certification.” But what is it, exactly…and is it really
ULC Redundant Site Requirement Explained: Answers to Your Frequently Asked Questions (FAQs)
August 6, 2024
If your Signal Receiving Centre (central station or monitoring center) operates in Canada and is ULC listed, you have probably heard about the new redundancy
What to Know About AVS-01
April 17, 2024
The new AVS-01 Alarm Validation Scoring Standard is here, and monitoring center leaders are already implementing it to streamline their alarm response and give public