Support

Technical Support

Get in touch and our expert support team
will help address your questions!


Submitting a Support Request

Submit a request 24/7 by logging into the support portal located at: https://support.boldgroup.com.

Users are required to sign in to submit requests in the support portal.

If you need access to the support portal, please send an email with your company and contact information to [email protected] Add “Portal Access” as the subject line.
Also submit requests by calling our support line at (719) 593-2829 or (800) 255-BOLD.

Hours of Operation

SedonaOffice and Alarm Biller Support
Standard Support – 8:00AM ET to 6:00PM ET – (719) 593-2829 or (800) 255-BOLD
After-hours support by appointment only.

Alarm Automation Support – Manitou/SIMS*/Phoenix/stages®
Standard Support – 8:00AM ET to 8:00PM ET – (719) 593-2829 or (800) 255-BOLD
After hours emergency support is available for Automation systems with an active support agreement.
*As of April 30, 2021, a support agreement will be required for all SIMS customers requesting support.