Technical Support

Get in touch,
We're here to help

Customer support is a top priority for Bold Group. Our team of support specialists are knowledgeable about each solution and will help to address any questions or concerns you may have.

Submit a Support Request

Submit a request 24/7 by logging into the support portal located at:

Users are required to sign in to submit requests in the support portal.

If you need access to the support portal, please send an email with your company and contact information to [email protected]. Add “Portal Access” as the subject line.

System Status: Visit Bold Group’s status page for real-time updates about the system status of hosted applications.

Hours of Operation

Business Management Support – Managely, SedonaOffice, AlarmBiller
Standard Support – 8:00AM ET to 6:00PM ET
(719) 593-2829 or (800) 255-BOLD
After hours support by appointment only.

Alarm Monitoring Support – Manitou, SIMS, Phoenix, stages®
Standard Support – 8:00AM ET to 8:00PM ET
(719) 593-2829 or (800) 255-BOLD
After hours emergency support is available for Alarm Monitoring systems with an active support agreement.

Access Bold Group Knowledge Bases

Have a question about your software? Check our our Knowledge Bases first! A Knowledge Base is an online library of resources to help you get the most out of your software. You can get immediate answers and help using your software through how-to articles, setup documentation, product release notes, and more. Once you access, make sure to bookmark them to be able to quickly visit again if needed!