Technical Support

Get in touch,
We're here to help

Customer support is a top priority for Bold Group. Our team of support specialists are knowledgeable about each solution and will help to address any questions or concerns you may have.

Submit a Support Request

Submit a request 24/7 by logging into the support portal located at: https://support.boldgroup.com.

Users are required to sign in to submit requests in the support portal.

If you need access to the support portal, please send an email with your company and contact information to [email protected]. Add “Portal Access” as the subject line.

Hours of Operation

SedonaOffice and Alarm Biller Support
Standard Support – 8:00AM ET to 6:00PM ET
(719) 593-2829 or (800) 255-BOLD
After-hours support by appointment only.

Alarm Automation Support – Manitou/SIMS*/Phoenix/stages®
Standard Support – 8:00AM ET to 8:00PM ET
(719) 593-2829 or (800) 255-BOLD
After hours emergency support is available for Alarm Automation systems with an active support agreement.

*As of April 30, 2021, a support agreement will be required for all SIMS customers requesting support.