Support

Technical Support

Important Notice

Bold Group is in the process of migrating our support teams to Salesforce Service Cloud. This change is being made to provide a better overall customer support experience. This change will help streamline our processes, reducing response times and ultimately providing better service. Bold Group is in the process of migrating our support teams to Salesforce Service Cloud. This change is being made to provide a better overall customer support experience. This change will help streamline our processes, reducing response times and ultimately providing better service.

As of 1/7/2021: Our support portals will be shut down until we have a new consolidated portal completed.

How to Submit a Ticket: Please send a detailed email to the appropriate platform email address below.

For an Emergency Contact: please call us at the support numbers for each platform below.

Thank you in advance for your patience with our teams as they are learning to maneuver through and use a new tool. We believe that although there will be some adjustments through this time of change, this will give you a better experience with our Bold Group teams. We also want to thank you for choosing to partner with Bold Group, we appreciate every one of you and your continued partnership with us.

Manitou Support Information

Ticket Submission:

https://support.boldgroup.com

manitou_support@boldgroup.com

Phone Support: Call (800) 255-2653 or (719) 593-2829 Option 4

SedonaOffice Support Information

Ticket Submission:

https://support.boldgroup.com

sedonaoffice_support@boldgroup.com

Phone Support: (440) 247-5602 option 4


AlarmBiller Support Information

Ticket Submission:

https://support.boldgroup.com

alarmbiller_support@boldgroup.com

Phone Support:(855) 524-5537


SIMS Support Information

Ticket Submission:

https://support.boldgroup.com

sims_support@boldgroup.com

Phone Support: Call (800) 395-7567 or (972) 769-0900
*As of April 30, 2021 a support agreement will be required for SIMS support. Questions, please contact a customer success manager below.

Questions: please contact a Customer Success Manager as they would be happy to speak with you.

Tammy Narowski 
tammyn@boldgroup.com 
(719) 358-4745 (direct) (719) 314-5488 (mobile)

Lisa Gambatese
lisag@boldgroup.com
(440) 247-5602 ext. 206

Manitou

Bold Group provides technical support services for Manitou customers Monday through Thursday from 6:00 A.M. to 10:00 P.M., and Friday from 6:00 A.M. to 5:30 P.M., Mountain Time.
For support-related questions and assistance during normal business hours, please contact our Technical Support department at (719) 593-2829 or toll free at (800) 255-BOLD and press 4 at the prompt.
Bold Group also provides Manitou after-hours/emergency support anytime outside normal business hours and all day on weekends and holidays.
We now provide 24/7 telephone answer support. Emergencies will now reach a live person 24 hours a day.
The Bold Customer Portal allows customers to quickly and efficiently submit support tickets to the Bold Support department and track those tickets through the support system.
Through the Customer Portal, customers can also find user guides and helpful reference material.

Access the Bold Customer Portal

SedonaOffice

SedonaOffice Technical Support can be reached 440-247-5602 x 4.

Access the SedonaOffice Customer Portal

AlarmBiller

AlarmBiller Technical Support can be reached at (855) 524-5537.

Access the AlarmBiller Customer Portal

SIMS

SIMS Technical Support can be reached at (972)769-0900 or (800)395-7467.

Access the SIMS Customer Portal