Training Services

Professional Training
To Ensure Success

Through the BoldU Training Portal, we offer a variety of free training, as well as self-directed e-learning classes and online training courses.
We offer several training solutions in addition to BoldU; including On-Site Training at customer locations, and virtual Web-Based Training.


BoldU is Bold Group’s online Learning Management System. With BoldU, we provide a centralized location for customers to find current training material ranging from User Guides to Quick-Start Guides to FAQ documents. 

Cost Effective Training

BoldU offers two subscription levels with the Level 1 subscription FREE to all Bold Group customers.

Accessible to All Customers

A single subscription (Level 1 or 2) covers your entire organization with unlimited user registrations.

Ongoing Learning Options

Users can access any product based classes available in your subscription level. There is no expiration date for the classes.

Choose the subscription
that's right for you.

BoldU has two subscription levels, with the Level 1 subscription FREE to all Bold Group customers. The Level 1 subscription currently includes training content for Manitou, Managely, SedonaOffice, and AlarmBiller.
Subscription Level 2 primarily includes Manitou-related content; however, more advanced BoldU content for SedonaOffice, Managely and more are being developed for release this year.

Level 1
The Bold Resource Center

The BoldU Resource Center contains quick reference material and how-to guides, as well as links to video tutorials. The Level 1 Bold Resource Center includes material on Manitou (legacy and web client), AlarmBiller, and SedonaOffice. Managely resources are embedded within the application.

Level 2
Self-Paced Learning

This subscription level contains self-paced eLearning courses that step learners through the basics of our products. Each section of the eLearning Courses concludes with an assessment to gauge the retention of the material covered. More eLearning offerings for Level 2 on all products coming soon

Level 3
Self-Paced Learning

In addition to the Level 2 eLearning, this subscription level includes Instructor-led courses. In these online courses, registered students from various organizations make up the class, which is led by an instructor. Enrolled students watch course modules, participate in discussions, and complete assignments. The instructor guides the students through the class and the students also benefit from interactions with each other. Level 3 classes include deliverables due within specific timeframes.

Level 4
Self-Paced Learning

This level includes access to BoldU Level 1, Level 2, and Level 3 content, plus allows subscribers to attend live online courses with our expert instructors. Our live online courses are handled very similar to online college courses. The Level 4 BoldU access includes everything for advanced users. At this time, Level 4 training is delivered virtually. Enhancements for Level 4 in-person training coming this year!

The most successful businesses have people who never stop training and learning. So, make sure to register for BoldU – whether it’s just for the free resources or helpful training materials Bold Group offers.

Bold Group Training

From basic software training to advanced concepts, our trainers work with your team to help ensure your desired objectives are met. We have several training options to choose from.

Online Training

Training content is delivered conveniently via interactive web sessions which are shorter and take place over a longer time period. Each session lays foundations which are then expanded upon in subsequent sessions, and our expert application consultants work with your team to maximize the impact of these sessions.

OnSite Training

An application consultant will come to you to train your team in their native environment. Whether you want advanced training for your leads or training on setup tables, simply share your goals and our application consultant will create a customized plan for you.

TMA Five Diamond Sponsorship

The Monitoring Association (TMA) is a trade association that represents companies offering security (alarm) monitoring systems through a central station. It also represents companies that provide services and products to the industry. To learn more about the TMA, visit their website.
To become a TMA Five Diamond certified central station, every operator must complete the TMA Central Station Operator Level I Online course. For central stations that purchase Manitou or stages and would like to obtain their Five Diamond Certification, Bold Group will pay for the operators to take the TMA Operator Level I course.

Additional Information

  • The Bold Group TMA Five Diamond Program Sponsorship is available to any customers in the process of purchasing a new Manitou or stages alarm monitoring system.

  • The TMA Five Diamond Certification must be achieved within six months of the Manitou or stages purchase.

  • The customer wishing to achieve their TMA Five Diamond Certification must be a member of TMA; either a current or a new member.

  • The TMA Five Diamond Program Sponsorship must be documented on the Manitou or stages purchase contract.
  • Bold Group will pay for the number of operators the customer has employed during the time of contract signature to take the TMA Central Station Operator Level I Online course; maximum of 20 operators.

  • TMA requires that the TMA Five Diamond Certification must be renewed each year to remain active and current. Any operators who have not completed the TMA Central Station Operator Level I Online course (ex. new operators), must complete this course and become certified for the company to maintain their TMA Five Diamond status. In the event that the new Bold Group customer currently holds their TMA Five Diamond Certification, Bold Group will pay for any of the currently uncertified operators (maximum of 20 operators) to complete the TMA Central Station Operator Level I Online course so the customer can maintain their Five Diamond status.

Contact Us For More Information!