By Toby Prescott, Director of Development
Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week we are looking at “Manitou YOUR Way” – an entire set of Alarm Handling improvements in Manitou 2.1:
Customized alarm screens
The Manitou 2.1 web client offers users the ability to customize the display of alarm events to operators/agents handling incidents, including the ability to have certain alarm events display in one manner while having other events display differently. Completely different alarm screen layouts are possible based on Event Categories. There are default required elements, but where they appear on the alarm screen and what additional content is displayed is now flexible. This allows very powerful customization of the information displayed to handle alarms of different natures faster and with less switching of screens.
Operator Alarm Takeover
This is another oft-requested feature, which provides a way for one operator to takeover a currently unavailable alarm from another operator should the need arise. First, the alarm will be requested from the other operator. If the request goes unanswered, or the operator approves the takeover, the alarm will move to the requesting operator.
Alarm Queue “Sticky” Filters
When the alarm queue filter is applied, it becomes sticky for your session. This means when you return to the queue from another screen, your custom filter remains in place. It can be easily cleared back to default settings if desired.
Assign Tracking on Logout
It will now be possible to pass a current user’s tracking to another user upon shift change. The transfer of tracking is based on workstation ID. The user on the intended destination workstation is also shown if they are currently logged in. This allows operators to deterministically hand off tracking for accounts they were working on before they log off a specific workstation.
Priority-based Alarm Event Audio Alert
It is possible to add custom sounds for alarm events through the Supervisor workstation. These sounds can now also be tied to specific priority buckets. The highest priority alarm in the queue controls the sound that will play.
We’ve got more to tell you about Manitou 2.1! Check back next Wednesday for another feature update!