Cloud-based Monitoring Opens New Doors for Central Stations

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Years ago, the security industry saw the introduction of UL827, a pivotal new standard that distinguishes between the central station automation provider and the central station operating sites. With this UL certification, automation providers are now able to offer cloud-based or hosted central station services, significantly impacting the electronic security sector.

A hosted automation service dramatically reduces the expenses involved in establishing a UL certified central station. To attain central station certification, it is essential to meet requirements for redundant telephone lines, power supplies, receivers, and servers.

Cloud-based services offer the crucial infrastructure for a remote signal management center to function through a secure online interface. This opens opportunities for monitoring stations to maintain infrastructure costs effectively, regardless of their scale, ensuring a reliable monitoring service for all UL certified central stations.

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A cloud-based automation service allows existing central stations to easily complement their existing infrastructure. The UL 827 certification introduces redundancy requirements for monitoring centers, and by using a hosted solution central stations can eliminate the need for additional servers and equipment while still meeting the redundancy conditions.

In September, Bold Technologies introduced the Manitou Cloud Services platform. Created around the UL 827 certification, the Manitou Cloud Services platform provides a secure, flexible, and highly redundant cloud-based automation solution. The Manitou Cloud Services platform is designed to provide customers with the necessary infrastructure to operate their alarm center in a hosted environment. Manitou Cloud Services includes nearly the entire Manitou suite, including the alarm automation software, PBX system, receivers, and telecom lines.

The Manitou Cloud Services platform resides in a fully-staffed, 24/7, SSAE 16 Type II, HIPAA compliant redundant data center. The data center is in Colorado Springs, which is a premier location due to the extremely low numbers of natural disasters in Colorado and its central location to the East and West coasts.  Additional features of the Manitou Cloud Services data center include a facility-wide UPS, redundant generators, excellent power, automatic fire suppression, redundant cooling and HVAC, a redundant network, and multiple tier one internet carriers via BGP4. The advancements in central station services enhance the management of fire alarm systems and other essential operations within monitoring stations.

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The Manitou Cloud Services solution provides great opportunities for both new and existing central stations. New central stations can meet UL requirements for power, telephony, receiver, HVAC, fire suppression, and automation software without all of the cost and headache. Bold handles all of the supporting infrastructure, and the only certification provisions the central station needs to meet onsite are staffing, training, recordkeeping, disaster recovery and basic physical room requirements.

Existing central stations with large account volume benefit from the ability to meet new UL 827 certification requirements for triple redundancy. Existing central stations also benefit form the ability to upgrade their software without the worry of requiring upgraded servers or equipment, and the opportunity to expand their disaster recovery with a second monitoring station, while only replicating an operator room, rather than the entire monitoring station.

Learn about the products available through Manitou Cloud Services here