4 Ways Automation Can Improve Your Business

Automation can help businesses free up valuable time and focus on what they do best, and this is especially true for the security industry. Consider this: is your security operation center keeping an eye on 100 different screens … while managing several different types of software? Or are you spending dozens of hours a month tracking unpaid invoices, entering data into Excel, and doing a ton of other repetitive tasks over and over? 

If so, you’re definitely not alone. Security and alarm professionals across the industry are looking for new ways to do more with less while still providing top-notch security to their customers. 

Fortunately, there are ways to do all that with the right automation tools. Today, we’re highlighting four ways automation can improve your business, allowing you to streamline operations without sacrificing security:

#1. Automate repetitive business processes, from billing to scheduling

The right software can automate most business processes so you can do more with the staff and resources you already have. Financial and business management software like Managely or Sedona Office automate many common business tasks, including:

  • Setting up automatic invoices and recurring billing online
  • Managing, scheduling, and dispatching field service technicians
  • Overseeing inventory
  • Getting an instant snapshot of your business expenses and financial health

If you’re relying on a patchwork of systems and software to run your business, consolidating them to just one solution can save you time, money, and headaches. Or, if you’re still mailing out paper invoices each month or tracking field service tickets manually, like Owen Security and Custom Alarm once did, you can make major leaps in efficiency simply by moving those processes to a software solution that can manage it all for you, automatically.

#2. Boost central station efficiency with automated workflows

By automating many of your central station’s tasks, you can achieve more with less–all while providing better security coverage. 

The central station Kings III, for example, began using Manitou alarm monitoring software to process many different signaling flows from one place. (Tip: Choose software that can integrate many different signals from thousands of security devices–including audio and video hardware to PBX systems, databases, and geolocation programs.)

Not only did this make King III’s alarm response more efficient, it set the stage for greater automation. Kings III was then able to create automated workflows that guided its operators through every possible type of emergency. Their automated pre- and post- alarm action patterns also helped to reduce workloads, ensure a fast and efficient response, and streamline security operations.

#3. Lean on AI video analytics to automatically reduce false alarms

For security professionals, it likely comes as no surprise that only 2%-6% of all alarm calls are actually true emergencies. The rest are false alarms. But up until recently, central stations had to filter all of these out one by one, wasting precious time and energy and potentially slowing down response times for real emergencies.

Fortunately, today’s advanced video capabilities can help reduce or eliminate false alarms by automatically adding context to every situation, only alerting you in case of a true emergency. This can translate to major time and cost savings for central stations that get bogged down by false alerts. 

AI-enabled video monitoring can filter out many things that would otherwise trigger an alarm, like passing cars or wandering animals. Integrating this into your security offerings ultimately makes your operations more nimble and better prepared to respond to real emergencies.

#4. Make success automatic for your sales team

If you rely on people to go out and sell your security services, you can make their jobs easier with the right business management software. Security dealers can boost their productivity with business management software that helps their sales team track sales and keep everything in one place, rather than requiring them to call in with updated information, or to shuffle paper forms and customer contracts back and forth to be digitized.

Automation can help you move away from paper-intensive processes, like keeping paper contracts and service requests, and make it easy to execute and track all of them digitally, from one place. This and other options are clear ways how automation can improve your business.