Our company looks Onward as we continue to build Bold Group into a strong leader in the security industry.

Our products move Onward as we develop them with the needs of you, our customer, at the forefront.

Our vision looks Onward as we plan for the future and the technology constantly evolving around us.

The Queen Mary, Long Beach, California
Tuesday, July 30, 2019 - Thursday, August 1, 2019

ONWARD

The Bold Users Conference brings together Bold customers, staff, and partners for a unique opportunity to learn and network. Attendees are challenged to learn more effective ways to use their Manitou software, introduced to new Bold products to improve their business and meet like-minded industry leaders and peers.

In 2019, we celebrate the last year of this event in its current form! It’s not the end… a newly designed event will be unveiled in the future as a combined Bold Group conference. But for now, board the Queen Mary, a retired luxury liner docked in the beautiful town of Long Beach, and join us as we say bon voyage to the BUC and focus our sights “Onward!”

Who Should Attend

Owners and Presidents

The Strategic Business Track offers sessions for the Executive. Classes in this track focus on topics that matter to your business, including analyzing security trends, and learning how to leverage Bold products to increase your sales.

Central Station Managers

The Operations track is where you can learn how to maximize your Manitou software to its fullest extent. Learn skills to help your monitoring center run more efficiently, tips for staff training, and more.

IT Managers

The Technical track is designed for the IT-savvy staff. Class topics include network and system maintenance, cybersecurity and firewalls, database replication and other subjects that bring value to the IT professional.

Operators

Our hands-on Interactive sessions are the best way to learn more about the in-depth features of Manitou and its related modules. These classes are led by our trainers who can answer questions and offer tips for better operations.

“I learned SO much and met some great people that I look forward to keeping in touch with.”

Diane Rohly – UMS

“I think that this is the best organized event I have ever attended - and I've been to a lot of these.”

David Speer – Custom Alarm

“Consistently the best or at the top of the list of any conferences/training I attend.”

Steve Susman – Supreme Alarm

Agenda & Classes

Tuesday, July 30
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 10:00AMOpening Session
10:00AM – 10:30AMCoffee Break
10:30AM – 11:30AMGeneral Session
11:30AM – 12:00PMSponsor Scavenger Quest 1
12:00PM – 01:00PMLunch
01:00PM – 01:50PMBreakout Session 1
01:50PM – 02:00PMPassing
02:00PM – 02:50PMBreakout Session 2
02:50PM – 03:30PMRefreshment Break/Team Challenge
03:30PM – 04:30PMBreakout Session 3
Wednesday, July 31st
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 10:00AMGeneral Session
10:00AM – 10:30AMCoffee Break
10:30AM – 11:30AMBreakout Session 4
11:30AM – 12:00PMSponsor Scavenger Quest 2
12:00PM – 01:00PMLunch
01:00PM – 01:50PMBreakout Session 5
01:50PM – 02:00PMPassing
02:00PM – 02:50PMBreakout Session 6
02:50PM – 03:30PMRefreshment Break/Team Challenge
03:30PM – 04:30PMBreakout Session 7
Thursday, August 1st
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 09:50AMBreakout Session 8
09:50AM – 10:00AMPassing
10:00AM – 10:50AMBreakout Session 9
10:50AM – 11:30PMRefreshment Break
11:30PM – 12:00PMClosing Session
Classes
Tuesday, July 30th
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
1:00-1:50pNew Features Overview: Manitou 2.1
Presenter: Blake Galvin
Tips and Tricks for the Intermediate Manitou User
Presenter: Bryant Hardy
Building Advanced Reports (Interactive)
Presenter: Matt Narowski
System Basics: What You Need to Know About Your Manitou System
Presenter: Josh Tafoya
stages™ 101: Learn What Makes stages™ Different
Presenter: Connor Brousseau
Understanding the Differences Between Manitou, SIMS, and stages
Presenter: Matt Naranjo
Better Together: SedonaOffice and Manitou Integration Update
Presenter: Travis Papay
2:00-2:50pI-View Now SessionLevel 1: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
Building Datamaps for the UniversalConnector
Presenter: Chris Narowski
Train the Trainer: Alarm Handling (Interactive)
Presenter: Caryn Morgan
stages™ 102: The Ecosystem
Presenter:Aaron Bertling
Alarm Processing: Familiarity with Hot Keys/Shortcuts & Understanding Traffic Screen
Presenter: Dixie Vasquez
DIY with RMR – Using Bold NotifyMe (Interactive)
Presenter: Blake Galvin
3:30-4:20pFinancial Management Integrations Across Bold Group
Presenters: Matt Naranjo/Bob Gelinas
Level 2: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
How to Deploy & Use Network IDS
Presenter: William Brousseau
Train the Trainer: Data Entry (interactive)
Presenter: Caryn Morgan
Security Trends for 2019
Presenter: Matt Narowski
SIMSWeb 4 and SIMS Iserver/Pocket
Presenter: Tom Utley
New Features Overview: Manitou 2.1
Presenter: Blake Galvin
Wednesday, July 31st
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
10:30-11:20aElevating Your Team with BoldU
Presenter: Tammy Narowski
Level 1: A Hands-On Look at What’s New in Manitou 2.1 (Interactive)
Presenter: Blake Galvin
High Availability Options for 2019 and Beyond
Presenter: Travis Papay
Watchdog Messages: Managing These Critical Notifications
Presenter: Josh Tafoya
stages™ BIG 3: Actions Plans, Auto Processes, and Queuing, Oh My!
Presenter: Bryan Weissman
Data Entry: General Overview, Highlight Scheduling and Global Schedules
Presenter: Dixie Vasquez
Ask a Manitou Expert
Presenters: Bryant Hardy/Chris Narowski
1:00-1:50pLeadership Forum – An Industry Discussion
Presenter: Rod Coles
Level 2: A Hands-On Look at What’s New in Manitou 2.1 (Interactive)
Presenter: Blake Galvin
Security Trends for 2019
Presenter: Matt Narowski
Event Maps: Why Are They So Important?
Presenter: Caryn Morgan
stages™ Outside the Box: Using stages to Dispatch Anything
Presenter: Bryan Weissman/William Brousseau
A Comprehensive Overview of SIMS Receiver Server III, ComServer III, & the New Vapor Paper III
Presenter: Tom Utley
Tips and Tricks for the Intermediate Manitou User
Presenter: Bryant Hardy
2:00-2:50pPlanning for the Future: Strategic Decisions
Presenter: David Crawford
Basic Troubleshooting in Manitou
Presenter: Shaun Blair
Better Together: SedonaOffice and Manitou Integration Update
Presenter: Travis Papay
Disaster Mode: Know It Before You Need It
Presenter: Caryn Morgan
When the (blank) Hits the Fan: How stages™ Can Help You Navigate Unexpected Situations
Presenter: Aaron Bertling
Reports: Generating Reports Via SIMS III and FW III & Using Your Customized Forms in SIMS III, Etc.
Presenter: Dixie Vasquez
Level 1: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
3:30-4:20pThought Leadership as a Dynamic Marketing Tool
Presenter: Bob Gelinas
DIY with RMR – Using Bold NotifyMe (Interactive)
Presenter: Blake Galvin
Better Cybersecurity: Hardening Your Web Servers
Presenter: Chris Narowski
Post Processing Actions – Improving Your Customers’ Experience
Presenter: Caryn Morgan
Action Plans & Advanced Concepts
Presenter: Bryan Weissman
SIMXfer(backups)/ Overwatch/LiveUpdate/ General Maintenance
Presenters: Dixie Vasquez/Tom Utley
Level 2: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
Thursday, July 30th
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
9:00-9:50aTBD
Presenter: Bob Gelinas
Migrating to the Cloud: Is this Right for You and How to Prepare
Presenter: Shaun Blair
Technical Trends for the Security Industry
Presenters: Matt Narowski / William Brousseau
Comments: From “No Action” to Action Patterns (Interactive)
Presenter: Caryn Morgan
Protect Your Dispatchers
Presenter: Bryan Weissman
Interactive Q&A
Presenters: Dixie Vasquez/Tom Utley
High Availability Options for 2019 and Beyond
Presenters: Travis Papay
10:00-10:50aProtecting Automation Systems From Compromised IoT Devices
Presenter: William Brousseau
Fundamentals of Manitou Elite Certification
Presenter: Caryn Morgan
API: How to Integrate Anything to the stages™ Platform
Presenter: Bruce Weissman
Ask a Manitou Expert
Presenters: Bryant Hardy/Chris Narowski
Solving the Testing Problem
Presenter: Connor Brousseau
Security Trends for 2019
Presenter: Matt Narowski
Basic Troubleshooting in Manitou
Presenters: Shaun Blair

Attendees

Educational Hours

Hotel & Transportation

Hotel

We are excited to be hosting the 2019 Bold Users Conference at the beautiful Queen Mary Hotel in Long Beach, CA. The hotel boasts spectacular accommodations with an exceptional meeting venue. We have special rates for BUC attendees. Make sure to book your hotel by May 10th for the group rate!

Transportation

From Los Angeles International Airport
30 Mins (depending on traffic)/22 Miles
Follow the airport exit signs to West Century Blvd. Turn right on South La Cienega Blvd., then turn left to merge onto I-405 South. Take the I-405 South, then the I-710 South. Follow the signs for THE QUEEN MARY.

Early Registration Ends in:

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Early Registration

Early registration is now open for the 2019 Bold Users Conference! It’s the best price we offer for this event, so take advantage and register your staff now! Multiple people from the same company will receive a discount. Pricing good through May 10, 2019.

1st Person: $445.00

2nd Person: $435.00

3rd Person: $425.00

Thank You to Our Sponsors

DIAMOND SPONSOR

PLATINUM SPONSOR

GOLD SPONSOR

SILVER SPONSOR

BRONZE SPONSOR

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PARTNER SPONSOR