Our company looks Onward as we continue to build Bold Group into a strong leader in the security industry.

Our products move Onward as we develop them with the needs of you, our customer, at the forefront.

Our vision looks Onward as we plan for the future and the technology constantly evolving around us.

The Queen Mary, Long Beach, California
Tuesday, July 30, 2019 - Thursday, August 1, 2019

ONWARD

The Bold Users Conference brings together Bold customers, staff, and partners for a unique opportunity to learn and network. Attendees are challenged to learn more effective ways to use their alarm monitoring software, introduced to new Bold products to improve their business and meet like-minded industry leaders and peers.

This year, our theme is “Onward,” as we celebrate the last year of the Bold Users Conference in its current form. It’s not the end… a newly designed event will be unveiled in the future as a combined Bold Group conference. In fact, we’re starting the tradition early by welcoming our stages™ and SIMS customers to the BUC, with newly unveiled educational tracks focused solely on their software platforms. And of course, Manitou users will find the classes they’ve come to expect, too! We’re also looking “Onward” to new technology possibilities, including a “Bring Your Own Device” option to replace our traditional Interactive track. This year, you’ll find multiple classes interspersed throughout the conference with hands-on opportunities to learn…just bring your laptop!

And what a location to say “Bon Voyage” to the BUC! The Queen Mary is a retired luxury liner docked in the beautiful oceanside town of Long Beach. Rich with history from years as both a passenger liner and a military war ship, filled with art deco design and authentic artifacts to rival a museum, and yet still as grand and comfortable as when she was brand new. Please join us this summer as we set our sights “Onward” and celebrate with our customers and friends at the final Bold Users Conference!

Who Should Attend

Owners and Presidents

The Strategic Business Track offers sessions for the Executive. Classes in this track focus on topics that matter to your business, including analyzing security trends, and learning how to leverage Bold products to increase your sales.

Central Station Managers

The Operations track is where you can learn how to maximize your Manitou software to its fullest extent. Learn skills to help your monitoring center run more efficiently, tips for staff training, and more.

IT Managers

The Technical track is designed for the IT-savvy staff. Class topics include network and system maintenance, cybersecurity and firewalls, database replication and other subjects that bring value to the IT professional.

Operators

Our hands-on Interactive sessions are the best way to learn more about the in-depth features of Manitou and its related modules. These classes are led by our trainers who can answer questions and offer tips for better operations.

“I learned SO much and met some great people that I look forward to keeping in touch with.”

Diane Rohly – UMS

“I think that this is the best organized event I have ever attended - and I've been to a lot of these.”

David Speer – Custom Alarm

“Consistently the best or at the top of the list of any conferences/training I attend.”

Steve Susman – Supreme Alarm

Agenda & Classes

Monday, July 29
HoursProgram
02:00PM – 06:00PMSteering Committee Meeting (by invitation only)
06:00PM – 08:30PMWelcome Reception
Tuesday, July 30
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 10:00AMOpening Session
10:00AM – 10:30AMCoffee Break
10:30AM – 11:30AMGeneral Session
11:30AM – 12:00PMSponsor Scavenger Quest 1
12:00PM – 01:00PMLunch
01:00PM – 01:50PMBreakout Session 1
01:50PM – 02:00PMPassing
02:00PM – 02:50PMBreakout Session 2
02:50PM – 03:30PMRefreshment Break/Team Challenge
03:30PM – 04:30PMBreakout Session 3
Wednesday, July 31st
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 10:00AMGeneral Session
10:00AM – 10:30AMCoffee Break
10:30AM – 11:30AMBreakout Session 4
11:30AM – 12:00PMSponsor Scavenger Quest 2
12:00PM – 01:00PMLunch
01:00PM – 01:50PMBreakout Session 5
01:50PM – 02:00PMPassing
02:00PM – 02:50PMBreakout Session 6
02:50PM – 03:30PMRefreshment Break/Team Challenge
03:30PM – 04:30PMBreakout Session 7
Thursday, August 1st
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 09:50AMBreakout Session 8
09:50AM – 10:00AMPassing
10:00AM – 10:50AMBreakout Session 9
10:50AM – 11:30PMRefreshment Break
11:30PM – 12:00PMClosing Session
Classes
Tuesday, July 30th
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
1:00-1:50pNew Features Overview: Manitou 2.1
Presenter: Blake Galvin
Tips and Tricks for the Intermediate Manitou User
Presenter: Bryant Hardy
Building Advanced Reports (Interactive)
Presenter: Matt Narowski
System Basics: What You Need to Know About Your Manitou System
Presenter: Josh Tafoya
stages™ 101: Learn What Makes stages™ Different
Presenter: Connor Brousseau
Understanding the Differences Between Manitou, SIMS, and stages
Presenter: Matt Naranjo
Better Together: SedonaOffice and Manitou Integration Update
Presenter: Travis Papay
2:00-2:50pBetter Information for First Responders
Presenter: Larry Folsom – President, I-View Now
Level 1: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
Building Datamaps for the UniversalConnector
Presenter: Chris Narowski
Train the Trainer: Alarm Handling (Interactive)
Presenter: Caryn Morgan
stages™ 102: The Ecosystem
Presenter:Aaron Bertling
Alarm Processing: Familiarity with Hot Keys/Shortcuts & Understanding Traffic Screen
Presenter: Dixie Vasquez
DIY with RMR – Using Bold NotifyMe (Interactive)
Presenter: Blake Galvin
3:30-4:20pIntroducing Bold Group’s New Managed Security Services (MSS)
Presenters: Matt Naranjo
Level 2: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
How to Deploy & Use Network IDS
Presenter: William Brousseau
Train the Trainer: Data Entry (interactive)
Presenter: Caryn Morgan
Security Trends for 2019
Presenter: Bob Gelinas
SIMSWeb 4 and SIMS Iserver/Pocket
Presenter: Tom Utley
New Features Overview: Manitou 2.1
Presenter: Blake Galvin
Wednesday, July 31st
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
10:30-11:20aIntroducing Bold Group’s New Managed Security Services (MSS)
Presenter: Bob Gelinas
Level 1: A Hands-On Look at What’s New in Manitou 2.1 (Interactive)
Presenter: Blake Galvin
High Availability Options for 2019 and Beyond
Presenter: Travis Papay
Watchdog Messages: Managing These Critical Notifications
Presenter: Josh Tafoya
stages™ BIG 3: Actions Plans, Auto Processes, and Queuing, Oh My!
Presenter: Bryan Weissman
Data Entry: General Overview, Highlight Scheduling and Global Schedules
Presenter: Dixie Vasquez
Ask a Manitou Expert
Presenters: Bryant Hardy/Chris Narowski
1:00-1:50pLeadership Forum – An Industry Discussion
Presenter: Rod Coles
Level 2: A Hands-On Look at What’s New in Manitou 2.1 (Interactive)
Presenter: Blake Galvin
Security Trends for 2019
Presenter: Bob Gelinas
Event Maps: Why Are They So Important?
Presenter: Caryn Morgan
stages™ Outside the Box: Using stages to Dispatch Anything
Presenter: Bryan Weissman/William Brousseau
A Comprehensive Overview of SIMS Receiver Server III, ComServer III, & the New Vapor Paper III
Presenter: Tom Utley
Tips and Tricks for the Intermediate Manitou User
Presenter: Bryant Hardy
2:00-2:50pPlanning for the Future: Strategic Decisions
Presenter: David Crawford
Basic Troubleshooting in Manitou
Presenter: Shaun Blair
Better Together: SedonaOffice and Manitou Integration Update
Presenter: Travis Papay
Disaster Mode: Know It Before You Need It
Presenter: Caryn Morgan
When the (blank) Hits the Fan: How stages™ Can Help You Navigate Unexpected Situations
Presenter: Aaron Bertling
Reports: Generating Reports Via SIMS III and FW III & Using Your Customized Forms in SIMS III, Etc.
Presenter: Dixie Vasquez
Level 1: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
3:30-4:20pManaging IT Technical Risk in the Central Station
Presenter: Matt Narowski
DIY with RMR – Using Bold NotifyMe (Interactive)
Presenter: Blake Galvin
Better Cybersecurity: Hardening Your Web Servers
Presenter: Chris Narowski
Post Processing Actions – Improving Your Customers’ Experience
Presenter: Caryn Morgan
Action Plans & Advanced Concepts
Presenter: Bryan Weissman
SIMXfer(backups)/ Overwatch/LiveUpdate/ General Maintenance
Presenters: Dixie Vasquez/Tom Utley
Level 2: Enhanced Action Patterns (Interactive)
Presenter: Josh Tafoya
Thursday, July 30th
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
9:00-9:50aThought Leadership as a Dynamic Marketing Tool
Presenter: Bob Gelinas
Migrating to the Cloud: Is this Right for You and How to Prepare
Presenter: Shaun Blair
Technical Trends for the Security Industry
Presenters: Matt Narowski / William Brousseau
Comments: From “No Action” to Action Patterns (Interactive)
Presenter: Caryn Morgan
Protect Your Dispatchers
Presenter: Bryan Weissman
Interactive Q&A
Presenters: Dixie Vasquez/Tom Utley
High Availability Options for 2019 and Beyond
Presenters: Travis Papay
10:00-10:50aProtecting Automation Systems From Compromised IoT Devices
Presenter: William Brousseau
Fundamentals of Manitou Elite Certification
Presenter: Caryn Morgan
API: How to Integrate Anything to the stages™ Platform
Presenter: Bruce Weissman
Ask a Manitou Expert
Presenters: Bryant Hardy/Chris Narowski
Solving the Testing Problem
Presenter: Connor Brousseau
Introducing Bold Group’s New Managed Security Services (MSS)
Presenter: Bob Gelinas
Basic Troubleshooting in Manitou
Presenters: Shaun Blair

Attendees

Educational Hours

Hotel & Transportation

Hotel

We are excited to be hosting the 2019 Bold Users Conference at the beautiful Queen Mary Hotel in Long Beach, CA. The hotel boasts spectacular accommodations with an exceptional meeting venue. We have special rates for BUC attendees. Make sure to book your hotel by July 8th for the group rate!

Transportation

From Los Angeles International Airport
30 Mins (depending on traffic)/22 Miles
Follow the airport exit signs to West Century Blvd. Turn right on South La Cienega Blvd., then turn left to merge onto I-405 South. Take the I-405 South, then the I-710 South. Follow the signs for THE QUEEN MARY.

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Standard Registration

Registration is still available for the 2019 Bold Users Conference! Receive a $10 discount for the second attendee and a $20 discount for every additional person registered (attendees must be from the same organization and register as a group to receive the discounted rates).

1st Person: $485.00

2nd Person: $475.00

3rd Person: $465.00

Thank You to Our Sponsors

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