Our company looks Onward as we continue to build Bold Group into a strong leader in the security industry.

Our products move Onward as we develop them with the needs of you, our customer, at the forefront.

Our vision looks Onward as we plan for the future and the technology constantly evolving around us.

The Queen Mary, Long Beach, California
Tuesday, July 30, 2019 - Thursday, August 1, 2019

ONWARD

The Bold Users Conference brings together Bold customers, staff, and partners for a unique opportunity to learn and network. Attendees are challenged to learn more effective ways to use their alarm monitoring software, introduced to new Bold products to improve their business and meet like-minded industry leaders and peers.

This year, our theme is “Onward,” as we celebrate the last year of the Bold Users Conference in its current form. It’s not the end… a newly designed event will be unveiled in the future as a combined Bold Group conference. In fact, we’re starting the tradition early by welcoming our stages™ and SIMS customers to the BUC, with newly unveiled educational tracks focused solely on their software platforms. And of course, Manitou users will find the classes they’ve come to expect, too! We’re also looking “Onward” to new technology possibilities, including a “Bring Your Own Device” option to replace our traditional Interactive track. This year, you’ll find multiple classes interspersed throughout the conference with hands-on opportunities to learn…just bring your laptop!

And what a location to say “Bon Voyage” to the BUC! The Queen Mary is a retired luxury liner docked in the beautiful oceanside town of Long Beach. Rich with history from years as both a passenger liner and a military war ship, filled with art deco design and authentic artifacts to rival a museum, and yet still as grand and comfortable as when she was brand new. Please join us this summer as we set our sights “Onward” and celebrate with our customers and friends at the final Bold Users Conference!

Who Should Attend

Owners and Presidents

The Strategic Business Track offers sessions for the Executive. Classes in this track focus on topics that matter to your business, including analyzing security trends, and learning how to leverage Bold products to increase your sales.

Central Station Managers

The Operations track is where you can learn how to maximize your Manitou software to its fullest extent. Learn skills to help your monitoring center run more efficiently, tips for staff training, and more.

IT Managers

The Technical track is designed for the IT-savvy staff. Class topics include network and system maintenance, cybersecurity and firewalls, database replication and other subjects that bring value to the IT professional.

Operators

Our hands-on Interactive sessions are the best way to learn more about the in-depth features of Manitou and its related modules. These classes are led by our trainers who can answer questions and offer tips for better operations.

“I learned SO much and met some great people that I look forward to keeping in touch with.”

Diane Rohly – UMS

“I think that this is the best organized event I have ever attended - and I've been to a lot of these.”

David Speer – Custom Alarm

“Consistently the best or at the top of the list of any conferences/training I attend.”

Steve Susman – Supreme Alarm

Agenda & Classes

Monday, July 29
Hours Program
02:00PM – 06:00PM Steering Committee Meeting (by invitation only)
06:00PM – 08:30PM Welcome Reception
Tuesday, July 30
Hours Program
07:00AM – 09:00AM Breakfast
09:00AM – 10:00AM Opening Session
10:00AM – 10:30AM Coffee Break
10:30AM – 11:30AM General Session
11:30AM – 12:00PM Sponsor Scavenger Quest 1
12:00PM – 01:00PM Lunch
01:00PM – 01:50PM Breakout Session 1
01:50PM – 02:00PM Passing
02:00PM – 02:50PM Breakout Session 2
02:50PM – 03:30PM Refreshment Break/Team Challenge
03:30PM – 04:30PM Breakout Session 3
Wednesday, July 31st
Hours Program
07:00AM – 09:00AM Breakfast
09:00AM – 10:00AM General Session
10:00AM – 10:30AM Coffee Break
10:30AM – 11:30AM Breakout Session 4
11:30AM – 12:00PM Sponsor Scavenger Quest 2
12:00PM – 01:00PM Lunch
01:00PM – 01:50PM Breakout Session 5
01:50PM – 02:00PM Passing
02:00PM – 02:50PM Breakout Session 6
02:50PM – 03:30PM Refreshment Break/Team Challenge
03:30PM – 04:30PM Breakout Session 7
Thursday, August 1st
Hours Program
07:00AM – 09:00AM Breakfast
09:00AM – 09:50AM Breakout Session 8
09:50AM – 10:00AM Passing
10:00AM – 10:50AM Breakout Session 9
10:50AM – 11:30PM Refreshment Break
11:30PM – 12:00PM Closing Session
Classes
Tuesday, July 30th
Time Strategic Business Operations Technical Manitou 101 stages™ SIMS High-Impact
1:00-1:50p New Features Overview: Manitou 2.1 Presenter: Blake Galvin Tips and Tricks for the Intermediate Manitou User Presenter: Bryant Hardy Building Advanced Reports (Interactive) Presenter: Josh Brennan System Basics: What You Need to Know About Your Manitou System Presenter: Josh Tafoya stages™ 101: Learn What Makes stages™ Different Presenter: Bryan Weissman Understanding the Differences Between Manitou, SIMS, and stages Presenter: Matt Naranjo Better Together: SedonaOffice and Manitou Integration Update Presenter: Travis Papay
2:00-2:50p Better Information for First Responders Presenter: Larry Folsom – President, I-View Now Level 1: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya Building Datamaps for the UniversalConnector Presenter: Chris Narowski Train the Trainer: Alarm Handling (Interactive) Presenter: Caryn Morgan stages™ 102: The Ecosystem Presenter:Aaron Bertling Alarm Processing: Familiarity with Hot Keys/Shortcuts & Understanding Traffic Screen Presenter: Dixie Vasquez DIY with RMR – Using Bold NotifyMe (Interactive) Presenter: Blake Galvin
3:30-4:20p Introducing Security Intelligence: Powered By Bold Group Presenters: Matt Naranjo Level 2: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya How to Deploy & Use Network IDS Presenter: William Brousseau Train the Trainer: Data Entry (interactive) Presenter: Caryn Morgan Security Trends for 2019 Presenter: Matt Narowski SIMSWeb 4 and SIMS Iserver/Pocket Presenter: Tom Utley New Features Overview: Manitou 2.1 Presenter: Blake Galvin
Wednesday, July 31st
Time Strategic Business Operations Technical Manitou 101 stages™ SIMS High-Impact
10:30-11:20a Introducing Security Intelligence: Powered By Bold Group Presenter: Matt Naranjo Level 1: A Hands-On Look at What’s New in Manitou 2.1 (Interactive) Presenter: Blake Galvin High Availability Options for 2019 and Beyond Presenter: Travis Papay Watchdog Messages: Managing These Critical Notifications Presenter: Josh Tafoya stages™ BIG 3: Actions Plans, Auto Processes, and Queuing, Oh My! Presenter: Bryan Weissman Data Entry: General Overview, Highlight Scheduling and Global Schedules Presenter: Dixie Vasquez Ask a Manitou Expert Presenters: Bryant Hardy/Chris Narowski
1:00-1:50p Leadership Forum – An Industry Discussion Presenter: Thom Meyer Level 2: A Hands-On Look at What’s New in Manitou 2.1 (Interactive) Presenter: Blake Galvin Security Trends for 2019 Presenter: Matt Narowski Event Maps: Why Are They So Important? Presenter: Caryn Morgan stages™ Outside the Box: Using stages to Dispatch Anything Presenter: Bryan Weissman/William Brousseau A Comprehensive Overview of SIMS Receiver Server III, ComServer III, & the New Vapor Paper III Presenter: Tom Utley Tips and Tricks for the Intermediate Manitou User Presenter: Bryant Hardy
2:00-2:50p Business Opportunities in an Everchanging Landscape Presenter: Gary Stevens Basic Troubleshooting in Manitou Presenter: Shaun Blair Better Together: SedonaOffice and Manitou Integration Update Presenter: Travis Papay Disaster Mode: Know It Before You Need It Presenter: Caryn Morgan When the (blank) Hits the Fan: How stages™ Can Help You Navigate Unexpected Situations Presenter: Aaron Bertling Reports: Generating Reports Via SIMS III and FW III & Using Your Customized Forms in SIMS III, Etc. Presenter: Dixie Vasquez Level 1: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya
3:30-4:20p Managing IT Technical Risk in the Central Station Presenter: Matt Narowski DIY with RMR – Using Bold NotifyMe (Interactive) Presenter: Blake Galvin Better Cybersecurity: Hardening Your Web Servers Presenter: Chris Narowski Post Processing Actions – Improving Your Customers’ Experience Presenter: Caryn Morgan Action Plans & Advanced Concepts Presenter: Bryan Weissman SIMXfer(backups)/ Overwatch/LiveUpdate/ General Maintenance Presenters: Dixie Vasquez/Tom Utley Level 2: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya
Thursday, July 30th
Time Strategic Business Operations Technical Manitou 101 stages™ SIMS High-Impact
9:00-9:50a Principles of Content Marketing Presenter: Melinda Reiss Migrating to the Cloud: Is this Right for You and How to Prepare Presenter: Shaun Blair Technical Trends for the Security Industry Presenter: William Brousseau Comments: From “No Action” to Action Patterns (Interactive) Presenter: Caryn Morgan Protect Your Dispatchers Presenter: Bryan Weissman Interactive Q&A Presenters: Dixie Vasquez/Tom Utley High Availability Options for 2019 and Beyond Presenters: Travis Papay
10:00-10:50a Protecting Automation Systems From Compromised IoT Devices Presenter: William Brousseau Fundamentals of Manitou Elite Certification Presenter: Caryn Morgan API: How to Integrate Anything to the stages™ Platform Presenter: Bruce Weissman Ask a Manitou Expert Presenters: Bryant Hardy/Chris Narowski Solving the Testing Problem Presenter: Bryan Weissman Introducing Bold Group’s New Managed Security Services (MSS) Presenter: Matt Naranjo Basic Troubleshooting in Manitou Presenters: Shaun Blair

Attendees

Educational Hours

Hotel & Transportation

Hotel

We are excited to be hosting the 2019 Bold Users Conference at the beautiful Queen Mary Hotel in Long Beach, CA. The hotel boasts spectacular accommodations with an exceptional meeting venue. Our room block has expired, but rooms are still available by calling 800-491-6126.

Transportation

From Los Angeles International Airport
30 Mins (depending on traffic)/22 Miles
Follow the airport exit signs to West Century Blvd. Turn right on South La Cienega Blvd., then turn left to merge onto I-405 South. Take the I-405 South, then the I-710 South. Follow the signs for THE QUEEN MARY.

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Standard Registration

Registration is still available for the 2019 Bold Users Conference! Receive a $10 discount for the second attendee and a $20 discount for every additional person registered (attendees must be from the same organization and register as a group to receive the discounted rates).

1st Person: $485.00

2nd Person: $475.00

3rd Person: $465.00

Thank You to Our Sponsors

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