Our company looks Onward as we continue to build Bold Group into a strong leader in the security industry.

Our products move Onward as we develop them with the needs of you, our customer, at the forefront.

Our vision looks Onward as we plan for the future and the technology constantly evolving around us.

The Queen Mary, Long Beach, California
Tuesday, July 30, 2019 - Thursday, August 1, 2019

ONWARD

The Bold Users Conference brings together Bold customers, staff, and partners for a unique opportunity to learn and network. Attendees are challenged to learn more effective ways to use their alarm monitoring software, introduced to new Bold products to improve their business and meet like-minded industry leaders and peers.

This year, our theme is “Onward,” as we celebrate the last year of the Bold Users Conference in its current form. It’s not the end… a newly designed event will be unveiled in the future as a combined Bold Group conference. In fact, we’re starting the tradition early by welcoming our stages™ and SIMS customers to the BUC, with newly unveiled educational tracks focused solely on their software platforms. And of course, Manitou users will find the classes they’ve come to expect, too! We’re also looking “Onward” to new technology possibilities, including a “Bring Your Own Device” option to replace our traditional Interactive track. This year, you’ll find multiple classes interspersed throughout the conference with hands-on opportunities to learn…just bring your laptop!

And what a location to say “Bon Voyage” to the BUC! The Queen Mary is a retired luxury liner docked in the beautiful oceanside town of Long Beach. Rich with history from years as both a passenger liner and a military war ship, filled with art deco design and authentic artifacts to rival a museum, and yet still as grand and comfortable as when she was brand new. Please join us this summer as we set our sights “Onward” and celebrate with our customers and friends at the final Bold Users Conference!

Who Should Attend

Owners and Presidents

The Strategic Business Track offers sessions for the Executive. Classes in this track focus on topics that matter to your business, including analyzing security trends, and learning how to leverage Bold products to increase your sales.

Central Station Managers

The Operations track is where you can learn how to maximize your Manitou software to its fullest extent. Learn skills to help your monitoring center run more efficiently, tips for staff training, and more.

IT Managers

The Technical track is designed for the IT-savvy staff. Class topics include network and system maintenance, cybersecurity and firewalls, database replication and other subjects that bring value to the IT professional.

Operators

Our hands-on Interactive sessions are the best way to learn more about the in-depth features of Manitou and its related modules. These classes are led by our trainers who can answer questions and offer tips for better operations.

“I learned SO much and met some great people that I look forward to keeping in touch with.”

Diane Rohly – UMS

“I think that this is the best organized event I have ever attended - and I've been to a lot of these.”

David Speer – Custom Alarm

“Consistently the best or at the top of the list of any conferences/training I attend.”

Steve Susman – Supreme Alarm

Agenda & Classes

Monday, July 29
HoursProgram
02:00PM – 06:00PMSteering Committee Meeting (by invitation only)
06:00PM – 08:30PMWelcome Reception
Tuesday, July 30
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 10:00AMOpening Session
10:00AM – 10:30AMCoffee Break
10:30AM – 11:30AMGeneral Session
11:30AM – 12:00PMSponsor Scavenger Quest 1
12:00PM – 01:00PMLunch
01:00PM – 01:50PMBreakout Session 1
01:50PM – 02:00PMPassing
02:00PM – 02:50PMBreakout Session 2
02:50PM – 03:30PMRefreshment Break/Team Challenge
03:30PM – 04:30PMBreakout Session 3
Wednesday, July 31st
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 10:00AMGeneral Session
10:00AM – 10:30AMCoffee Break
10:30AM – 11:30AMBreakout Session 4
11:30AM – 12:00PMSponsor Scavenger Quest 2
12:00PM – 01:00PMLunch
01:00PM – 01:50PMBreakout Session 5
01:50PM – 02:00PMPassing
02:00PM – 02:50PMBreakout Session 6
02:50PM – 03:30PMRefreshment Break/Team Challenge
03:30PM – 04:30PMBreakout Session 7
Thursday, August 1st
HoursProgram
07:00AM – 09:00AMBreakfast
09:00AM – 09:50AMBreakout Session 8
09:50AM – 10:00AMPassing
10:00AM – 10:50AMBreakout Session 9
10:50AM – 11:30PMRefreshment Break
11:30PM – 12:00PMClosing Session
Classes
Tuesday, July 30th
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
1:00-1:50pNew Features Overview: Manitou 2.1 Presenter: Blake GalvinTips and Tricks for the Intermediate Manitou User Presenter: Bryant HardyBuilding Advanced Reports (Interactive) Presenter: Josh Brennan System Basics: What You Need to Know About Your Manitou System Presenter: Josh Tafoyastages™ 101: Learn What Makes stages™ Different Presenter: Bryan WeissmanUnderstanding the Differences Between Manitou, SIMS, and stages Presenter: Matt NaranjoBetter Together: SedonaOffice and Manitou Integration Update Presenter: Travis Papay
2:00-2:50pBetter Information for First Responders Presenter: Larry Folsom – President, I-View NowLevel 1: Enhanced Action Patterns (Interactive) Presenter: Josh TafoyaBuilding Datamaps for the UniversalConnector Presenter: Chris NarowskiTrain the Trainer: Alarm Handling (Interactive) Presenter: Caryn Morganstages™ 102: The Ecosystem Presenter:Aaron BertlingAlarm Processing: Familiarity with Hot Keys/Shortcuts & Understanding Traffic Screen Presenter: Dixie VasquezDIY with RMR – Using Bold NotifyMe (Interactive) Presenter: Blake Galvin
3:30-4:20pIntroducing Security Intelligence: Powered By Bold Group Presenters: Matt NaranjoLevel 2: Enhanced Action Patterns (Interactive) Presenter: Josh TafoyaHow to Deploy & Use Network IDS Presenter: William BrousseauTrain the Trainer: Data Entry (interactive) Presenter: Caryn MorganSecurity Trends for 2019 Presenter: Matt NarowskiSIMSWeb 4 and SIMS Iserver/Pocket Presenter: Tom UtleyNew Features Overview: Manitou 2.1 Presenter: Blake Galvin
Wednesday, July 31st
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
10:30-11:20aIntroducing Security Intelligence: Powered By Bold Group Presenter: Matt NaranjoLevel 1: A Hands-On Look at What’s New in Manitou 2.1 (Interactive) Presenter: Blake GalvinHigh Availability Options for 2019 and Beyond Presenter: Travis PapayWatchdog Messages: Managing These Critical Notifications Presenter: Josh Tafoyastages™ BIG 3: Actions Plans, Auto Processes, and Queuing, Oh My! Presenter: Bryan WeissmanData Entry: General Overview, Highlight Scheduling and Global Schedules Presenter: Dixie VasquezAsk a Manitou Expert Presenters: Bryant Hardy/Chris Narowski
1:00-1:50pLeadership Forum – An Industry Discussion Presenter: Thom MeyerLevel 2: A Hands-On Look at What’s New in Manitou 2.1 (Interactive) Presenter: Blake GalvinSecurity Trends for 2019 Presenter: Matt NarowskiEvent Maps: Why Are They So Important? Presenter: Caryn Morganstages™ Outside the Box: Using stages to Dispatch Anything Presenter: Bryan Weissman/William BrousseauA Comprehensive Overview of SIMS Receiver Server III, ComServer III, & the New Vapor Paper III Presenter: Tom UtleyTips and Tricks for the Intermediate Manitou User Presenter: Bryant Hardy
2:00-2:50pBusiness Opportunities in an Everchanging Landscape Presenter: Gary StevensBasic Troubleshooting in Manitou Presenter: Shaun BlairBetter Together: SedonaOffice and Manitou Integration Update Presenter: Travis PapayDisaster Mode: Know It Before You Need It Presenter: Caryn MorganWhen the (blank) Hits the Fan: How stages™ Can Help You Navigate Unexpected Situations Presenter: Aaron BertlingReports: Generating Reports Via SIMS III and FW III & Using Your Customized Forms in SIMS III, Etc. Presenter: Dixie VasquezLevel 1: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya
3:30-4:20pManaging IT Technical Risk in the Central Station Presenter: Matt NarowskiDIY with RMR – Using Bold NotifyMe (Interactive) Presenter: Blake GalvinBetter Cybersecurity: Hardening Your Web Servers Presenter: Chris NarowskiPost Processing Actions – Improving Your Customers’ Experience Presenter: Caryn MorganAction Plans & Advanced Concepts Presenter: Bryan WeissmanSIMXfer(backups)/ Overwatch/LiveUpdate/ General Maintenance Presenters: Dixie Vasquez/Tom UtleyLevel 2: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya
Thursday, July 30th
TimeStrategic BusinessOperationsTechnicalManitou 101stages™SIMSHigh-Impact
9:00-9:50aPrinciples of Content Marketing Presenter: Melinda ReissMigrating to the Cloud: Is this Right for You and How to Prepare Presenter: Shaun BlairTechnical Trends for the Security Industry Presenter: William BrousseauComments: From “No Action” to Action Patterns (Interactive) Presenter: Caryn MorganProtect Your Dispatchers Presenter: Bryan WeissmanInteractive Q&A Presenters: Dixie Vasquez/Tom UtleyHigh Availability Options for 2019 and Beyond Presenters: Travis Papay
10:00-10:50aProtecting Automation Systems From Compromised IoT Devices Presenter: William BrousseauFundamentals of Manitou Elite Certification Presenter: Caryn MorganAPI: How to Integrate Anything to the stages™ Platform Presenter: Bruce WeissmanAsk a Manitou Expert Presenters: Bryant Hardy/Chris NarowskiSolving the Testing Problem Presenter: Bryan WeissmanIntroducing Bold Group’s New Managed Security Services (MSS) Presenter: Matt NaranjoBasic Troubleshooting in Manitou Presenters: Shaun Blair

Attendees

Educational Hours

Hotel & Transportation

Hotel

We are excited to be hosting the 2019 Bold Users Conference at the beautiful Queen Mary Hotel in Long Beach, CA. The hotel boasts spectacular accommodations with an exceptional meeting venue. Our room block has expired, but rooms are still available by calling 800-491-6126.

Transportation

From Los Angeles International Airport
30 Mins (depending on traffic)/22 Miles
Follow the airport exit signs to West Century Blvd. Turn right on South La Cienega Blvd., then turn left to merge onto I-405 South. Take the I-405 South, then the I-710 South. Follow the signs for THE QUEEN MARY.

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

Standard Registration

Registration is still available for the 2019 Bold Users Conference! Receive a $10 discount for the second attendee and a $20 discount for every additional person registered (attendees must be from the same organization and register as a group to receive the discounted rates).

1st Person: $485.00

2nd Person: $475.00

3rd Person: $465.00

Thank You to Our Sponsors

DIAMOND SPONSOR

GOLD SPONSOR

SILVER SPONSOR

BRONZE SPONSOR

BRONZE SPONSOR

BRONZE SPONSOR

BRONZE SPONSOR

BRONZE SPONSOR

BRONZE SPONSOR

BRONZE SPONSOR

PARTNER SPONSOR