Our company looks Onward as we continue to build Bold Group into a strong leader in the security industry.
Our products move Onward as we develop them with the needs of you, our customer, at the forefront.
Our vision looks Onward as we plan for the future and the technology constantly evolving around us.
The Queen Mary, Long Beach, California
Tuesday, July 30, 2019 - Thursday, August 1, 2019
ONWARD
The Bold Users Conference brings together Bold customers, staff, and partners for a unique opportunity to learn and network. Attendees are challenged to learn more effective ways to use their Manitou software, introduced to new Bold products to improve their business and meet like-minded industry leaders and peers.
In 2019, we celebrate the last year of this event in its current form! It’s not the end… a newly designed event will be unveiled in the future as a combined Bold Group conference. But for now, board the Queen Mary, a retired luxury liner docked in the beautiful town of Long Beach, and join us as we say bon voyage to the BUC and focus our sights “Onward!”
Who Should Attend
Owners and Presidents
The Strategic Business Track offers sessions for the Executive. Classes in this track focus on topics that matter to your business, including analyzing security trends, and learning how to leverage Bold products to increase your sales.
Central Station Managers
The Operations track is where you can learn how to maximize your Manitou software to its fullest extent. Learn skills to help your monitoring center run more efficiently, tips for staff training, and more.
IT Managers
The Technical track is designed for the IT-savvy staff. Class topics include network and system maintenance, cybersecurity and firewalls, database replication and other subjects that bring value to the IT professional.
Operators
Our hands-on Interactive sessions are the best way to learn more about the in-depth features of Manitou and its related modules. These classes are led by our trainers who can answer questions and offer tips for better operations.
Agenda & Classes
Tuesday, July 30
| Hours | Program |
|---|---|
| 07:00AM – 09:00AM | Breakfast |
| 09:00AM – 10:00AM | Opening Session |
| 10:00AM – 10:30AM | Coffee Break |
| 10:30AM – 11:30AM | General Session |
| 11:30AM – 12:00PM | Sponsor Scavenger Quest 1 |
| 12:00PM – 01:00PM | Lunch |
| 01:00PM – 01:50PM | Breakout Session 1 |
| 01:50PM – 02:00PM | Passing |
| 02:00PM – 02:50PM | Breakout Session 2 |
| 02:50PM – 03:30PM | Refreshment Break/Team Challenge |
| 03:30PM – 04:30PM | Breakout Session 3 |
Wednesday, July 31st
| Hours | Program |
|---|---|
| 07:00AM – 09:00AM | Breakfast |
| 09:00AM – 10:00AM | General Session |
| 10:00AM – 10:30AM | Coffee Break |
| 10:30AM – 11:30AM | Breakout Session 4 |
| 11:30AM – 12:00PM | Sponsor Scavenger Quest 2 |
| 12:00PM – 01:00PM | Lunch |
| 01:00PM – 01:50PM | Breakout Session 5 |
| 01:50PM – 02:00PM | Passing |
| 02:00PM – 02:50PM | Breakout Session 6 |
| 02:50PM – 03:30PM | Refreshment Break/Team Challenge |
| 03:30PM – 04:30PM | Breakout Session 7 |
Thursday, August 1st
| Hours | Program |
|---|---|
| 07:00AM – 09:00AM | Breakfast |
| 09:00AM – 09:50AM | Breakout Session 8 |
| 09:50AM – 10:00AM | Passing |
| 10:00AM – 10:50AM | Breakout Session 9 |
| 10:50AM – 11:30PM | Refreshment Break |
| 11:30PM – 12:00PM | Closing Session |
Classes
Tuesday, July 30th
| Time | Strategic Business | Operations | Technical | Manitou 101 | stages™ | SIMS | High-Impact |
|---|---|---|---|---|---|---|---|
| 1:00-1:50p | New Features Overview: Manitou 2.1 Presenter: Blake Galvin | Tips and Tricks for the Intermediate Manitou User Presenter: Bryant Hardy | Building Advanced Reports (Interactive) Presenter: Matt Narowski | System Basics: What You Need to Know About Your Manitou System Presenter: Josh Tafoya | stages™ 101: Learn What Makes stages™ Different Presenter: Connor Brousseau | Understanding the Differences Between Manitou, SIMS, and stages Presenter: Matt Naranjo | Better Together: SedonaOffice and Manitou Integration Update Presenter: Travis Papay |
| 2:00-2:50p | I-View Now Session | Level 1: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya | Building Datamaps for the UniversalConnector Presenter: Chris Narowski | Train the Trainer: Alarm Handling (Interactive) Presenter: Caryn Morgan | stages™ 102: The Ecosystem Presenter:Aaron Bertling | Alarm Processing: Familiarity with Hot Keys/Shortcuts & Understanding Traffic Screen Presenter: Dixie Vasquez | DIY with RMR – Using Bold NotifyMe (Interactive) Presenter: Blake Galvin |
| 3:30-4:20p | Financial Management Integrations Across Bold Group Presenters: Matt Naranjo/Bob Gelinas | Level 2: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya | How to Deploy & Use Network IDS Presenter: William Brousseau | Train the Trainer: Data Entry (interactive) Presenter: Caryn Morgan | Security Trends for 2019 Presenter: Matt Narowski | SIMSWeb 4 and SIMS Iserver/Pocket Presenter: Tom Utley | New Features Overview: Manitou 2.1 Presenter: Blake Galvin |
Wednesday, July 31st
| Time | Strategic Business | Operations | Technical | Manitou 101 | stages™ | SIMS | High-Impact |
|---|---|---|---|---|---|---|---|
| 10:30-11:20a | Elevating Your Team with BoldU Presenter: Tammy Narowski | Level 1: A Hands-On Look at What’s New in Manitou 2.1 (Interactive) Presenter: Blake Galvin | High Availability Options for 2019 and Beyond Presenter: Travis Papay | Watchdog Messages: Managing These Critical Notifications Presenter: Josh Tafoya | stages™ BIG 3: Actions Plans, Auto Processes, and Queuing, Oh My! Presenter: Bryan Weissman | Data Entry: General Overview, Highlight Scheduling and Global Schedules Presenter: Dixie Vasquez | Ask a Manitou Expert Presenters: Bryant Hardy/Chris Narowski |
| 1:00-1:50p | Leadership Forum – An Industry Discussion Presenter: Rod Coles | Level 2: A Hands-On Look at What’s New in Manitou 2.1 (Interactive) Presenter: Blake Galvin | Security Trends for 2019 Presenter: Matt Narowski | Event Maps: Why Are They So Important? Presenter: Caryn Morgan | stages™ Outside the Box: Using stages to Dispatch Anything Presenter: Bryan Weissman/William Brousseau | A Comprehensive Overview of SIMS Receiver Server III, ComServer III, & the New Vapor Paper III Presenter: Tom Utley | Tips and Tricks for the Intermediate Manitou User Presenter: Bryant Hardy |
| 2:00-2:50p | Planning for the Future: Strategic Decisions Presenter: David Crawford | Basic Troubleshooting in Manitou Presenter: Shaun Blair | Better Together: SedonaOffice and Manitou Integration Update Presenter: Travis Papay | Disaster Mode: Know It Before You Need It Presenter: Caryn Morgan | When the (blank) Hits the Fan: How stages™ Can Help You Navigate Unexpected Situations Presenter: Aaron Bertling | Reports: Generating Reports Via SIMS III and FW III & Using Your Customized Forms in SIMS III, Etc. Presenter: Dixie Vasquez | Level 1: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya |
| 3:30-4:20p | Thought Leadership as a Dynamic Marketing Tool Presenter: Bob Gelinas | DIY with RMR – Using Bold NotifyMe (Interactive) Presenter: Blake Galvin | Better Cybersecurity: Hardening Your Web Servers Presenter: Chris Narowski | Post Processing Actions – Improving Your Customers’ Experience Presenter: Caryn Morgan | Action Plans & Advanced Concepts Presenter: Bryan Weissman | SIMXfer(backups)/ Overwatch/LiveUpdate/ General Maintenance Presenters: Dixie Vasquez/Tom Utley | Level 2: Enhanced Action Patterns (Interactive) Presenter: Josh Tafoya |
Thursday, July 30th
| Time | Strategic Business | Operations | Technical | Manitou 101 | stages™ | SIMS | High-Impact |
|---|---|---|---|---|---|---|---|
| 9:00-9:50a | TBD Presenter: Bob Gelinas | Migrating to the Cloud: Is this Right for You and How to Prepare Presenter: Shaun Blair | Technical Trends for the Security Industry Presenters: Matt Narowski / William Brousseau | Comments: From “No Action” to Action Patterns (Interactive) Presenter: Caryn Morgan | Protect Your Dispatchers Presenter: Bryan Weissman | Interactive Q&A Presenters: Dixie Vasquez/Tom Utley | High Availability Options for 2019 and Beyond Presenters: Travis Papay |
| 10:00-10:50a | Protecting Automation Systems From Compromised IoT Devices Presenter: William Brousseau | Fundamentals of Manitou Elite Certification Presenter: Caryn Morgan | API: How to Integrate Anything to the stages™ Platform Presenter: Bruce Weissman | Ask a Manitou Expert Presenters: Bryant Hardy/Chris Narowski | Solving the Testing Problem Presenter: Connor Brousseau | Security Trends for 2019 Presenter: Matt Narowski | Basic Troubleshooting in Manitou Presenters: Shaun Blair |
Attendees
Educational Hours
Hotel & Transportation
Hotel
We are excited to be hosting the 2019 Bold Users Conference at the beautiful Queen Mary Hotel in Long Beach, CA. The hotel boasts spectacular accommodations with an exceptional meeting venue. We have special rates for BUC attendees. Make sure to book your hotel by May 10th for the group rate!
Transportation
From Los Angeles International Airport
30 Mins (depending on traffic)/22 Miles
Follow the airport exit signs to West Century Blvd. Turn right on South La Cienega Blvd., then turn left to merge onto I-405 South. Take the I-405 South, then the I-710 South. Follow the signs for THE QUEEN MARY.
Early Registration Ends in:
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Early Registration
Early registration is now open for the 2019 Bold Users Conference! It’s the best price we offer for this event, so take advantage and register your staff now! Multiple people from the same company will receive a discount. Pricing good through May 10, 2019.
1st Person: $445.00
2nd Person: $435.00
3rd Person: $425.00
Thank You to Our Sponsors
DIAMOND SPONSOR
PLATINUM SPONSOR
GOLD SPONSOR
SILVER SPONSOR
BRONZE SPONSOR
BRONZE SPONSOR
BRONZE SPONSOR
BRONZE SPONSOR
PARTNER SPONSOR
