Your customer data is a critical part of your business. But is it working efficiently for you? For instance, have you ever searched for a customer in your system, but come up blank because of a misspelling, abbreviation, or other inconsistency created during the data entry process?
Consistent formatting of data entry is harder to maintain the older your data gets. Over time, different data entry operators might use different abbreviations or punctuations, sometimes letters get transposed, and sometimes words end up misspelled. They may seem like minor things, but these little inconsistencies can cause problems for your business by affecting your reporting, your access to PSAPs, and location data reliability.
Address Certification eliminates this issue by providing a data scrub of your customers. This conversion service takes your existing data records and makes them consistent with the USPS formatting standards. The end result is a collection of data with uniform composition, providing your business with multiple benefits.
Cleaner data provides cleaner reporting. Get precise results about your customers in Dashboard and Dashboard Analytics reports.
Address Certification data is formatted for use with the ASAP to PSAP protocol, insuring that reliable, accurate data is transmitted to emergency services.
Address Certification provides the additional benefit of accurate GPS coordinates within the Manitou database to provide operators and emergency responders with an attributable location.
Manitou Elite Certification
“Manitou Elite Certification” has many definitions, but one of the best is from consulting firm WP&C: “Manitou Elite Certification is the execution of the business strategy more consistently and reliably than the competition.”
Manitou software users now have the opportunity to achieve this high-level goal within their own company through Bold’s Manitou Elite Certification program. This program was developed to help Manitou users take full advantage of the features within their system which benefit their customers and operations. Manitou users will learn to do more with their current resources and enable their teams to be ready and available to meet any customer need.
The process involves focusing on the customers’ needs, keeping employees positive and empowered, and continually improving the current activities in the workplace.
Our Manitou Elite Certification Specialist with meet with you to determine your pain points and goals and to create a customized plan based around your business.
Your Manitou Elite Certification resource will observe your operations and conduct training, starting with key staff members who can help implement the plan.
Continue to work with your Manitou Elite Certification Specialist for additional training, to discuss challenges, and identify new ideas for improvement.
Data Conversion Services
Our data conversion team has over 40-years of combined experience and understands what it takes to move customer information from an existing system into Manitou. We have experience converting data from over a dozen sources and we take the necessary time to provide excellent service throughout a data conversion project.
At the onset of the project, Bold provides data analysis services to help ensure the data converted will take full advantage of the features that brought you to Manitou in the first place. Our conversion specialists and Manitou experts work in partnership with your team to review the data within your system. Our goal is to improve your data to better meet your business and customer needs.
Our data conversion team has over 40-years of combined experience and understands what it takes to move customer information from an existing system into Manitou.
We have experience converting data from over a dozen sources and we have completed wide variety of unique data conversion projects; no project is too big or too small.
Our data conversion team has excellent problem-solving skills and a wide array of knowledge and tools. You can be confident that we will handle your conversion efficiently and accurately.
We are so confident in the quality of our data conversion services that we offer the following guarantee: “Your data conversion is accurate to your satisfaction or the data conversion is free.”
Customizing your system is as simple as defining the requirements and specifications and turning the work over to us. Our talented and experienced developers have completed hundreds of integration projects over the past thirty years. Updates are communicated throughout the project to help ensure the final product is delivered on time with the desired functionality. We provide detailed quality assurance testing before release of the final product. Our portfolio includes both small and large development projects and ranges from writing database scripts to integration with video products to full-scale accounting system integrations.
Bold Technologies also supports an open API to facilitate integration with partners throughout the industry. This methodology enables Manitou users to integrate partners and products of their choice. Bold Technologies currently provides the following options for integration with ManitouNEO:
Manitou Developer Kit (MDK)
Ideal for integrating internal, web, and/or third-party applications into Manitou without compromising your data or security. The MDK provides web services API, .Net API, and OCX API, and includes detailed specifications for developing to Manitou’s video standard as well as to Manitou’s XML standard.
A software receiver for non-traditional transmissions that converts packets received from a variety of communication paths into regular signals. The signals are processed through a “DataMap” which ensures that the signal is formatted and presented correctly in Manitou.
Bold XML Receiver Driver
Allows Manitou to receive properly formatted XML data as an alarm event or signal via TCP/IP. This specification is perfect for developers who have the flexibility to format packets to a strict protocol and maintain an open connection with Manitou.
Bold Technologies has always lead the way with open API’s. Our current API is a SOAP-based system, however the REST protocol is more popular for modern development. To support our large development community, ManitouNEO is being released with the REST API and support will continue for the SOAP API.