Maximize your success, motivate your staff and get more from your monitoring operations

“Operational Excellence” has many definitions, but one of the best is from consulting firm WP&C: “Operational Excellence is the execution of the business strategy more consistently and reliably than the competition."

Bold’s Operational Excellence process involves focusing on the customers’ needs, keeping employees positive and empowered, and continually improving the current activities in the workplace. Manitou users learn how to do more with their current resources and enable their teams to be ready and available to meet any customer need.

Improve Operator Retention

Call centers generally experience turnover at a rate of 25-33%; some have an attrition rate of over 50% per year! Training new operators costs your company $8,000 - $25,000 per person, which doesn't even include the cost of lost productivity. This focus benefits your company with significant cost savings through lowering operator attrition.

Increase Operator Engagement

Recent studies show nearly 75% of employees are disengaged. Operators who are disengaged make more mistakes and can damage the company's reputation. Through defining processes and procedures, your operators will gain confidence in the work they perform each day. This focus benefits your company by increasing operator engagement rate and decreasing errors.

Establish Measurable Metrics

When you establish a baseline and identify clear metrics, you can begin to measure how well your processes and people are performing. Using accurate metrics, you can capitalize on the processes which yield the greatest results. This focus gives you a better insight on how your company is performing as a whole.

Operational Excellence Can Help Your Business Grow


A Dedicated Resource

Our Operational Excellence Specialist will meet with you to determine your pain points and goals and create a customized plan based around your business.


On-Site Review

The OE Specialist will visit your business to observe the operations directly, build a plan, and provide tactical training on subjects that support your company's goal of Operational Excellence.


Ongoing Assistance

Continue to work with your Operational Excellence Specialist for additional training, to discuss challenges, and identify new ideas for improvement.

See it in action

Let us show you how Operational Excellence can maximize your success, motivate your staff and help you get more from your monitoring operations.