Five Diamond Sponsorship program

CSAA is a trade association that represents companies offering security (alarm) monitoring systems through a central station. It also represents companies that provide services and products to the industry. To learn more about the Central Station Alarm Association, visit CSAA

For the past six years, Bold Technologies has provided a sponsorship program for central stations that wish to seek their Five Diamond Certification. The CSAA Five Diamond Program is a balanced certification program and has become the gold standard for central station excellence.

To become a CSAA Five Diamond certified central station, every operator must complete the CSAA Central Station Operator Level I Online course.

For central stations that purchase Manitou and would like to obtain their Five Diamond Certification, Bold Technologies will pay for each operator to take the CSAA Operator Level I course.

Bold Technologies CSAA Five Diamond Program Sponsorship requirements:

  • The Bold Technologies CSAA Five Diamond Program Sponsorship is available to any customers in the process of purchasing a ManitouNEO system.
  • The customer wishing to achieve their CSAA Five Diamond Certification must be a member of the CSAA; either a current or a new member.
  • The CSAA Five Diamond Program requires that each operator has completed the CSAA Central Station Operator Level I Online course.
  • For central stations that purchase ManitouNEO and would like to obtain their Five Diamond Certification, Bold Technologies will pay for each operator to take the CSAA Central Station Operator Level I Online course. This is based upon the number of operators the customer has employed during the time of contract signature.
  • The CSAA requires that the CSAA Five Diamond Certification must be renewed each year to remain active and current. Any operators who have not completed the CSAA Central Station Operator Level I Online course (ex. new operators), must complete this course and become certified for the company to maintain their CSAA Five Diamond status. In the event that the new Bold/Manitou customer currently holds their CSAA Five Diamond Certification, Bold Technologies will pay for any of the currently uncertified operators to complete the CSAA Central Station Operator Level I Online course so the customer can maintain their Five Diamond status.
  • The CSAA Five Diamond Certification must be achieved within one calendar year of the ManitouNEO purchase.

Contact your Bold Technologies account representative for additional information.

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