User Community

We are proud to have the largest and most active user community in the industry! We believe it’s important to have more than just a customer/vendor relationship but rather an active partnership. We actively engage with our customers to make sure their needs are understood, and we encourage them to participate in the innovation process so new ideas have the opportunity to emerge. Take a moment to learn more about some of the services we provide to help maintain strong partnerships with our customers.

Bold Insight Gatherings (BIG)

Our next BIG thing is the FREE monthly webinars focused around our Manitou, AlarmBiller, and SedonaOffice product lines. Topics range from system maintenance suggestions to data entry tips to overlooked tips-and-tricks in the software applications. We also use the opportunity to introduce exciting new integrations and products, and touch on important topics that affect our industry.
To receive invitations to these BIG webinars, make sure you have signed up to receive communications from Bold Group. You can choose which communication list to sign up for.
Customers can register in advance to receive a recording of the webinar if they cannot attend the live one. Recorded BIG sessions can be found in BoldU.

February 20, 2019 – AlarmBiller – John Doyle

Missed the webinar? View it here.

March 20, 2019 – Manitou Watchdog Messages and How to Support Support – Caryn Morgan

Missed the webinar? View it here.

April 17, 2019 – SedonaOffice – VividCPM OPT

Missed the webinar? View it here.

May 15, 2019 – AlarmBiller – GL

Missed the webinar? View it here.

June 19, 2019 – SIMS / Getting to know SIMS

Missed the webinar? View it here.

July 17, 2019 – Manitou / Privacy and your Data Management

Missed the webinar? View it here.

August 21, 2019 – SedonaOffice / Query Builder (Presenter Kaitlyn)

Missed the webinar? View it here.

September 18, 2019 – SIMS – Troubleshooting and Supporting Support. – Sarah Whitmire

Missed the webinar? View it here.

October 16, 2019 – Bold Group SLA introduction – Dan Reynolds

November 20, 2019 – Bold Group Year in Review – Bold Group Team Members

Users Conferences

We are pleased to host the best Users Conferences in the industry! Our Users Conferences combine training and networking to provide our software users with a well-balanced variety of educational and training sessions and help them connect with their peers. As attendees, users can learn in-depth about their software product, get the scoop on updates and new products, understand the company roadmap, hear from industry leaders, meet with Bold Group staff and trainers, and network with other Bold Group customers in a uniquely personal environment that fosters camaraderie and support.

Bold currently hosts a Users Conference for both our SedonaOffice customers and our Manitou customers.

SedonaOffice Users Conference

January 27-29, 2020, JW Marriott Marco Island

Registration opening soon!


BoldTalk is a simple way for Bold Group customers that use Manitou to communicate with each other and with Bold staff. Whether you want to discuss a product, offer an opinion, ask other Manitou users a question, or just GET INFORMED, you can ask on BoldTalk! With over 450 Manitou customers, someone is sure to have the answer or insight you are looking for. Bold staff and steering committee members monitor the submissions as well, in case you need an expert’s advice! BoldTalk is available for all currently live Manitou customers.

After registering for BoldTalk, you will receive an email to confirm your subscription. You will also receive an email with a link to the BoldTalk Rules and Etiquette guidelines. Every member can deactivate and/or reactivate his or her membership to the list via email, password and the URL sent on the day of BoldTalk subscription.

Steering Committee

At Bold Group, we recognize that customer involvement is increasingly important for successful product development. The Bold Users Steering Committee was formed to represent the needs of all Manitou users and assist in guiding the Bold team with product development, knowledge, and training.

The Bold Users Steering Committee is an independent, customer-led organization, representing the different markets within the alarm monitoring industry. The composition of the Committee supports representation of customers of various company sizes, who utilize the various Manitou products and services available. The Bold Users Steering Committee consists of 13 members currently employed by a Bold/Manitou customer and are selected as individuals as well as the companies they represent.

Bold Users Steering Committee responsibilities include:

To be involved with BoldTalk

To conduct regular contact with the companies in which they are paired with mentoring.

To serve as a liaison with department(s) in which they are assigned.

To assist in creating and delivering training as needed for other users.

To help guide the development of Manitou, including:

Suggest new functionality

Evaluate and guide UI

Discuss technology trends

Evaluate competitive offerings

To exhibit willingness to beta test software as needed

If a vacancy on the Bold Users Steering Committee occurs, interested individuals may formally submit their nomination to the Secretary of the Bold Users Steering Committee, along with any supporting documentation (ex. resume, biography of their company). Applications submitted will then be voted upon by the current Bold Users Steering Committee members.