Central Station Managers Course

Bold Group, Colorado Springs, CO
Tuesday, September 17, 2019 - Wednesday, September 18, 2019

CSM: Course Objective

This course teaches attendees how to leverage Manitou for their organization and prepares them to lead a central station team. Participants will gain a better understanding of Manitou’s features, including the upgraded functions of Manitou, and increase their confidence in troubleshooting alarm and system issues.

Attendees will follow the route of an alarm signal, examining how it is addressed and managed through Manitou. We’ll also look at a day in the life of a central station manager, including building standard operating procedures for operators, reporting, hiring and evaluating employees, and more.

Who Should Attend

Central Station Managers

Responsible for maintaining Manitou

Central Station Supervisors and Lead Operators

Responsible for day-to-day operator functions

Manitou System Managers

Those responsible for troubleshooting signaling and system issues in Manitou.


Those responsible for on-boarding new staff to the Monitoring Center.


  • Alarm origins and travel paths
  • Signal formats
  • Enhanced Action Patterns
  • Dashboard and Dashboard Analytics
  • Building and understanding Standard Operating Procedures
  • Reporting
  • Researching issues
  • Failover
  • Operational maintenance
  • Leveraging Manitou for better service offerings
  • Engaging and evaluating operators
  • Providing solution-focused feedback

“I learned SO much and met some great people that I look forward to keeping in touch with.”

Diane Rohly – UMS

“I think that this is the best organized event I have ever attended - and I've been to a lot of these.”

David Speer – Custom Alarm

“Consistently the best or at the top of the list of any conferences/training I attend.”

Steve Susman – Supreme Alarm

The biggest part of the CSMC for me, as minor as it may sound, was exposure to other people doing similar jobs at similar companies in different places. Central stations are isolating by design, and unless your company is friendly with another security company – it’s very much operating in a vacuum. Being able to riff with someone in similar circumstances was a unique experience and one I enjoyed a lot. -Also, walking through a failover on a system I wasn’t terrified of breaking was surprisingly great! Less “DO EXACTLY THIS AND NOTHING ELSE”, more “this is why we’re doing what we’re doing”

Jenna Campbell – SeaCoast Security

Course & Schedule

Tuesday, September 17
08:00 – 16:00A Day in the Life of an Alarm: Introduction to the signal paths of alarming events and their formats.
Wednesday, September 18
08:00 – 10:45A Day in the Life of Alarm Operations: Understanding daily Central Station jobs and researching issues.
11:00 – 13:30A Month in the Life of Alarm Operations: Understanding the ongoing monthly
Central Station requirements and disaster preparation.
13:45 – 15:00Planting the Seeds for Business Growth: Learning to Leverage Manitou features to improve customer service offerings, building efficiencies and getting the most out of the Central Station team.

Caryn Morgan

Caryn is a 16 year veteran with Bold Group starting in 2001, and managed a Central station in 2013 to 2015. With her Masters in Adult Education and Training she brings to class the industry experience and the understanding of how adults learn. She guides learners to find their own answers in a safe and supportive environment. Her depth of knowledge goes beyond the surface of the software into how your business functions leveraging these tools and more.



Price is $2495 per participant. Course is limited to 14 attendees. No refunds or credits will be issued after 8/06/19.
Arrive: 9/16/19 (afternoon or evening).
CSM Course: 9/17 & 9/18/19.
Depart: late 9/18 (class ends at 4pm) or 9/19/19.
Location: Bold Group.

Airports & Hotels

COS Airport: 25 mins | Directions
Denver Airport: 80 mins | Directions
Staybridge Suites: 2 mins | Book Here
Holiday Inn Express & Suites: 2 mins | Book Here
Colorado Springs Marriott: 5 mins | Book Here

Course Registration