Our popular Central Station Manager course is back! Register to join us February 21st and 22nd, 2018 in the Colorado Springs Training Center.
This course teaches attendees how to leverage ManitouNEO for their organization and prepares them to lead a central station team. Participants will gain a better understanding of Manitou’s features, including the upgraded functions of ManitouNEO, and increase their confidence in troubleshooting alarm and system issues.
Attendees will follow the route of an alarm signal, examining how it is addressed and managed through Manitou. We’ll also look at a day in the life of a central station manager, including building standard operating procedures for operators, reporting, hiring and evaluating employees, and more.
Alarm origins and travel paths
Enhanced Action Patterns
Dashboard and Dashboard Analytics
Building and understanding Standard Operating Procedures
Leveraging Manitou for better service offerings
Engaging and evaluating operators
Providing solution-focused feedback
Who should attend the CSM course?
Central Station Managers responsible for maintaining Manitou
Central Station Managers reporting to upper-level management on business objectives as they relate to Manitou and business operations
Central Station Supervisors and Lead Operators responsible for day-to-day operator functions
Central Station Managers or Supervisors responsible for training central station staff
Bold Technologies | 421 Windchime Pl, Colorado Springs, CO 80919 | Phone: (800) 255-2653
Course Registration - February 21-22
Register Today to Reserve Your Spot
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