Ready to leverage Manitou in a whole new way?

Our popular Central Station Manager course is back! Register to join us May 9th and 10th, 2017 in the Colorado Springs Training Center.
This course teaches attendees how to leverage ManitouNEO for their organization and prepares them to lead a central station team. Participants will gain a better understanding of Manitou’s features, including the upgraded functions of ManitouNEO, and increase their confidence in troubleshooting alarm and system issues.
Attendees will follow the route of an alarm signal, examining how it is addressed and managed through Manitou. We’ll also look at a day in the life of a central station manager, including building standard operating procedures for operators, reporting, hiring and evaluating employees, and more.
central station software

Topics includes:

  • Alarm origins and travel paths
  • Signal formats
  • Enhanced Action Patterns
  • Dashboard and Dashboard Analytics
  • Building and understanding Standard Operating Procedures
  • Reporting
  • Researching issues
  • Failover
  • Operational maintenance
  • Leveraging Manitou for better service offerings
  • Engaging and evaluating operators
  • Providing solution-focused feedback
recommendations

Who should attend the CSM course?

  • Central Station Managers responsible for maintaining Manitou
  • Central Station Managers reporting to upper-level management on business objectives as they relate to Manitou and business operations
  • Central Station Supervisors and Lead Operators responsible for day-to-day operator functions
  • Central Station Managers or Supervisors responsible for training central station staff
central station software

Agenda

Hours Program
8:00 Welcome / Icebreaker
8:20 - 08:30 Housekeeping - Schedule.
A Day in the Life of an alarm.
08:30 - 09:15 Alarm Origins / Communications Paths / Receivers
09:15 - 09:30 Break
09:30 - 10:15 Automation - How are signals translated into Manitou? (Raw Signals / Formats)
10:15 - 10:30 Break
10:30 - 11:30 Automation - How are signals translated into Manitou? (Programming / Event Maps, Categories, Codes)
11:30 - 12:15 Lunch
12:15 - 12:45 Why use Action Patterns instead of Call Lists?
12:45 - 13:00 Break
13:00 - 13:45 What are Enhanced Action Patterns?
13:45 - 14:00 Break
14:00 - 15:00 Practice / Building Action Patterns
15:00 - 15:15 Break
15:15 - 16:00 Group Presentation - Review of Day
Hours Program
8:00 Welcome / Review of Day 1 / Game/Roleplay
A Day in the Life of an Alarm Operation.
8:20 - 09:30 Understanding Processes / Standard Operating Procedures / Reporting
09:30 - 09:45 Break
09:45 - 10:30 Research and Troubleshooting / Providing Solutions
10:30 - 10:45 Break
A Month in the Life of an Alarm Operation.
10:45 - 12:00 Failover / Disaster Mode
12:00 - 12:45 Lunch
12:45 - 13:30 Staff Engagement
13:30 - 13:45 Break
13:45 - 14:45 Leveraging Manitou for Value-added Services
14:45 - 15:00 Review / Assessment / Follow-up

Cost and Travel Recommendations

Cost is $2,995.00 per person. Course fee includes continental breakfast and lunch each full day. Course is limited to 14 attendees.

Itinerary and Location

  • Arrive: May 08 (pm)
  • CSM Course: May 09-10
  • Depart: May 11 (am)
  • Location: Bold Technologies

Airports

 

Bold Technologies | 421 Windchime Pl, Colorado Springs, CO 80919 | Phone: (800) 255-2653

POWERED BY BOLD

Bold Technologies delivers exceptional support, innovative tools, advanced technology, and ultimate flexibility. Bold’s strength is founded on a commitment to constantly progress and provide cutting-edge solutions that give our customers a competitive advantage. We are committed to excellence and technological innovation.

Course Registration

Register Today to Reserve Your Spot