Ready to leverage Manitou in a whole new way?

Our popular Central Station Manager course is back! Register to join us May 9th and 10th, 2017 in the Colorado Springs Training Center.
This course teaches attendees how to leverage ManitouNEO for their organization and prepares them to lead a central station team. Participants will gain a better understanding of Manitou’s features, including the upgraded functions of ManitouNEO, and increase their confidence in troubleshooting alarm and system issues.
Attendees will follow the route of an alarm signal, examining how it is addressed and managed through Manitou. We’ll also look at a day in the life of a central station manager, including building standard operating procedures for operators, reporting, hiring and evaluating employees, and more.
central station software

Topics includes:

  • Alarm origins and travel paths
  • Signal formats
  • Enhanced Action Patterns
  • Dashboard and Dashboard Analytics
  • Building and understanding Standard Operating Procedures
  • Reporting
  • Researching issues
  • Failover
  • Operational maintenance
  • Leveraging Manitou for better service offerings
  • Engaging and evaluating operators
  • Providing solution-focused feedback

Who should attend the CSM course?

  • Central Station Managers responsible for maintaining Manitou
  • Central Station Managers reporting to upper-level management on business objectives as they relate to Manitou and business operations
  • Central Station Supervisors and Lead Operators responsible for day-to-day operator functions
  • Central Station Managers or Supervisors responsible for training central station staff
central station software


8:00Welcome / Icebreaker
8:20 - 08:30Housekeeping - Schedule.
A Day in the Life of an alarm.
08:30 - 09:15Alarm Origins / Communications Paths / Receivers
09:15 - 09:30Break
09:30 - 10:15Automation - How are signals translated into Manitou? (Raw Signals / Formats)
10:15 - 10:30Break
10:30 - 11:30Automation - How are signals translated into Manitou? (Programming / Event Maps, Categories, Codes)
11:30 - 12:15Lunch
12:15 - 12:45Why use Action Patterns instead of Call Lists?
12:45 - 13:00Break
13:00 - 13:45What are Enhanced Action Patterns?
13:45 - 14:00Break
14:00 - 15:00Practice / Building Action Patterns
15:00 - 15:15Break
15:15 - 16:00Group Presentation - Review of Day
8:00Welcome / Review of Day 1 / Game/Roleplay
A Day in the Life of an Alarm Operation.
8:20 - 09:30Understanding Processes / Standard Operating Procedures / Reporting
09:30 - 09:45Break
09:45 - 10:30Research and Troubleshooting / Providing Solutions
10:30 - 10:45Break
A Month in the Life of an Alarm Operation.
10:45 - 12:00Failover / Disaster Mode
12:00 - 12:45Lunch
12:45 - 13:30Staff Engagement
13:30 - 13:45Break
13:45 - 14:45Leveraging Manitou for Value-added Services
14:45 - 15:00Review / Assessment / Follow-up

Cost and Travel Recommendations

Cost is $2,995.00 per person. Course fee includes continental breakfast and lunch each full day. Course is limited to 14 attendees.

Itinerary and Location

  • Arrive: May 08 (pm)
  • CSM Course: May 09-10
  • Depart: May 11 (am)
  • Location: Bold Technologies



Bold Technologies | 421 Windchime Pl, Colorado Springs, CO 80919 | Phone: (800) 255-2653


Bold Technologies delivers exceptional support, innovative tools, advanced technology, and ultimate flexibility. Bold’s strength is founded on a commitment to constantly progress and provide cutting-edge solutions that give our customers a competitive advantage. We are committed to excellence and technological innovation.

Course Registration

Register Today to Reserve Your Spot