Ready to leverage Manitou in a whole new way?
Our popular Central Station Manager course is back! Register to join us May 9th and 10th, 2017 in the Colorado Springs Training Center.
This course teaches attendees how to leverage ManitouNEO for their organization and prepares them to lead a central station team. Participants will gain a better understanding of Manitou’s features, including the upgraded functions of ManitouNEO, and increase their confidence in troubleshooting alarm and system issues.
Attendees will follow the route of an alarm signal, examining how it is addressed and managed through Manitou. We’ll also look at a day in the life of a central station manager, including building standard operating procedures for operators, reporting, hiring and evaluating employees, and more.
- Alarm origins and travel paths
- Signal formats
- Enhanced Action Patterns
- Dashboard and Dashboard Analytics
- Building and understanding Standard Operating Procedures
- Researching issues
- Operational maintenance
- Leveraging Manitou for better service offerings
- Engaging and evaluating operators
- Providing solution-focused feedback
Who should attend the CSM course?
- Central Station Managers responsible for maintaining Manitou
- Central Station Managers reporting to upper-level management on business objectives as they relate to Manitou and business operations
- Central Station Supervisors and Lead Operators responsible for day-to-day operator functions
- Central Station Managers or Supervisors responsible for training central station staff
|8:00||Welcome / Icebreaker|
|8:20 - 08:30||Housekeeping - Schedule. |
|A Day in the Life of an alarm.|
|08:30 - 09:15||Alarm Origins / Communications Paths / Receivers|
|09:15 - 09:30||Break|
|09:30 - 10:15||Automation - How are signals translated into Manitou? (Raw Signals / Formats)|
|10:15 - 10:30||Break|
|10:30 - 11:30||Automation - How are signals translated into Manitou? (Programming / Event Maps, Categories, Codes)|
|11:30 - 12:15||Lunch |
|12:15 - 12:45||Why use Action Patterns instead of Call Lists? |
|12:45 - 13:00||Break|
|13:00 - 13:45||What are Enhanced Action Patterns? |
|13:45 - 14:00||Break|
|14:00 - 15:00||Practice / Building Action Patterns |
|15:00 - 15:15||Break |
|15:15 - 16:00||Group Presentation - Review of Day |
|8:00||Welcome / Review of Day 1 / Game/Roleplay |
|A Day in the Life of an Alarm Operation.|
|8:20 - 09:30||Understanding Processes / Standard Operating Procedures / Reporting |
|09:30 - 09:45||Break|
|09:45 - 10:30||Research and Troubleshooting / Providing Solutions|
|10:30 - 10:45||Break|
|A Month in the Life of an Alarm Operation.|
|10:45 - 12:00||Failover / Disaster Mode|
|12:00 - 12:45||Lunch|
|12:45 - 13:30||Staff Engagement |
|13:30 - 13:45||Break|
|13:45 - 14:45||Leveraging Manitou for Value-added Services|
|14:45 - 15:00||Review / Assessment / Follow-up |
Cost and Travel Recommendations
Cost is $2,995.00 per person. Course fee includes continental breakfast and lunch each full day. Course is limited to 14 attendees.
Itinerary and Location
- Arrive: May 08 (pm)
- CSM Course: May 09-10
- Depart: May 11 (am)
- Location: Bold Technologies
Bold Technologies | 421 Windchime Pl, Colorado Springs, CO 80919 | Phone: (800) 255-2653
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