Careers at Bold Technologies

Bold Technologies is a leading provider of central station and PSIM software. Since 1981, we have shaped the development of contemporary alarm monitoring by introducing faster and more sophisticated software innovations. Our flagship product, Manitou, is fully expandable and deployed in small to enterprise-sized control centers worldwide. With several Manitou product lines to choose from, this award-winning solution will automate, manage and maintain “One Point of Control” while increasing efficiencies, profitability and security. Bold Technologies also provides the Phoenix alarm automation software; a value-based solution highly utilized in financial institutions, retail organizations, school districts and universities. Bold Technologies is a privately held company with US offices in Colorado and Texas, and a European office in Valencia, Spain.

Bold Technologies is based in Colorado Springs, Colorado and employs a staff of over 50 professionals in software engineering, technical support, project management, and business.

Bold continues to foster solid growth in the security industry through dynamic new advances in software controls and system architecture, and through the development of innovative products. Bold Technologies has won industry awards seven years in a row.

Please send resume to jobs@boldgroup.com

Project Coordinator

Location: 421 Windchime Pl, Colorado Springs, CO, 80919

Date Posted: 2018-04-04

Overview

The Project Coordinator is responsible for coordinating resources and managing tasks for software implementation projects. The Project Coordinator will work with the customer and various technical resources; including Implementation Technicians, Data Conversion Professionals, and Trainers, to ensure the accuracy and success of each project. This position requires a high-level of customer interaction, the ability to handle multiple tasks simultaneously, and the tenacity to drive projects to completion. Interested candidates must adhere to the Bold Technologies Core Values:

  • Our team protects the Bold Technologies reputation by always maintaining a high level of integrity.
  • We hire team players that have a positive attitude, and are invested in the success of both their peers and the company.
  • We encourage innovation and welcome creative and forward-thinking problem-solvers.
  • We consider the Bold team a family; we maintain a culture of respect, offer a family-oriented environment, and give back to our community.
Position Responsibilities
  • Effectively prioritize and update tasks for implementation projects.
  • Coordinate and schedule project tasks with the appropriate resources.
  • Progress implementation projects according to project details.
  • Track, document, and finalize projects in alignment with company processes.
  • Provide support to customers for project-related questions and ensure timely and reliable response.
  • Utilize Microsoft Dynamics/PSA CRM application to track projects.
  • Participate in ongoing training and professional development.
Essential Skills and Experience:
Must have proficient knowledge in the following areas:
  • Microsoft Excel, Project, or other project management software.
  • Knowledge of business application processes and a solid understanding of relational database technology, operating systems, or hardware.
  • Bachelor’s degree or higher in a related field.
Skills
Must demonstrate the following skills:
  • Detail-oriented and organized with a pro-active attitude.
  • Analytical and problem-solving skills.
  • Strong project management skills.
  • Effective verbal and written communication skills.
  • Able to navigate standard office software without difficulty.
  • Able to identify operational issues and recommend solutions to resolve problems.
  • Can work independently or in a team environment.
  • Can handle a fast-paced environment and stressful situations effectively.
  • Preference will be given to candidates with at least one year of experience in a software application environment.
  • Can work independently or in a team environment.
Personal Attributes
Must demonstrate the following personal attributes:
  • Be honest and trustworthy.
  • Be respectful.
  • Be flexible.
  • Demonstrate sound work ethics.
  • Ability to lead with confidence.

Implementation Technician

Location: 421 Windchime Pl, Colorado Springs, CO, 80919

Date Posted: 2018-03-15

Overview

The Implementation Technician is responsible for installing Manitou/ManitouNEO software and related software modules. The position includes initial configuration and testing of the software components and troubleshooting as necessary. This position does require a high-level of customer interaction. Interested candidates must adhere to the Bold Technologies Core Values:

  • Our team protects the Bold Technologies reputation by always maintaining a high level of integrity.
  • We hire team players that have a positive attitude, and are invested in the success of both their peers and the company.
  • We encourage innovation and welcome creative and forward-thinking problem-solvers.
  • We consider the Bold team a family; we maintain a culture of respect, offer a family-oriented environment, and give back to our community.
Position Responsibilities
  • Review project details to complete software installation for new customer sites.
  • Review project details to complete software installation for existing customer sites.
  • Troubleshooting any issues related to the software installation.
  • Utilize basic Microsoft network troubleshooting tools.
  • Report issues and escalate to appropriate parties when found.
  • Documentation within the CRM application.
  • Ongoing training and professional development.
Essential Skills and Experience:
Must have proficient knowledge in the following areas:
  • Microsoft Windows 7,8,10.
  • Microsoft Server 2008, 2012, 2016.
  • TCP/IP Networking and basic understanding of networking concepts.
  • An understanding of how software is installed in Microsoft Windows.
  • Basic understanding of the OSI layer model.
  • Basic understanding of SQL Management Studio.
Skills
Must demonstrate the following skills:
  • Ability to install software.
  • Analytical and problem-solving skills.
  • Decision making skills.
  • Effective verbal and written communication skills.
  • Ability to navigate standard office software without difficulty.
  • Time management skills.
  • Preference will be given to candidates with at least one year of experience in software installation.
Personal Attributes
Must demonstrate the following personal attributes:
  • Be honest and trustworthy.
  • Be respectful.
  • Be flexible.
  • Demonstrate sound work ethics.
  • Preference will be given to candidates with a degree in a related field.

Level 2 Customer Support Technician

Location: 421 Windchime Pl, Colorado Springs, CO, 80919

Date Posted: 2018-03-15

Overview

The Level 2 Support Technician is responsible for providing excellent customer support for troubleshooting software, hardware enhancements, upgrades and scheduled maintenance while documenting processes and issues accurately and should be able to speak fluently in both English and Spanish. Interested candidates must adhere to the Bold Technologies Core Values:

  • Our team protects the Bold Technologies reputation by always maintaining a high level of integrity.
  • We hire team players that have a positive attitude, and are invested in the success of both their peers and the company.
  • We encourage innovation and welcome creative and forward-thinking problem-solvers.
  • We consider the Bold team a family; we maintain a culture of respect, offer a family-oriented environment, and give back to our community.
Position Responsibilities
  • Provide excellent customer support via phone or email to assist in troubleshooting issues that may include software, hardware or networking issues, in a high-volume capacity.
  • Per process, document tickets for escalation to Level 3 Support.
  • Document all activities and customer contact into our Support Portal.
  • May include minimal Customer training.
  • Maintain organization information.
  • Track and manage tickets to ensure timely communication and resolutions.
  • Show initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion.
  • Troubleshooting Signaling/Receiver Issues.
  • Ability to be On Call in a 24 x 7 environment.
Basic Qualifications:
  • High School diploma or equivalent.
  • Bilingual (Spanish/English) fluency.
  • Expertise in one or more specialized areas of IT such as Microsoft Administration, Microsoft SQL Server Administration, or Cisco IOS (CLI).
  • Advanced Troubleshooting skills in a multi-user high pressure environment.
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
  • Experience with Data Cabling / Computer Facilities maintenance.
  • Proven skills in PC repair, troubleshooting, and deployment.
  • Excellent written and verbal communication skills in English (in person and via phone/email) with peers, management, customers and vendors.
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
Preferred Qualifications:
  • Bachelor’s degree in Computer science or IT related field.
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory).
  • Cisco CCNA certification.
  • Microsoft MCSA: SQL Database Administration.
  • Experience with PowerShell.
  • Strong troubleshooting skills of very complex systems.
  • Ability to explain complex IT concepts in simple terms.
  • Ability to manage high priority projects.
  • Proven ability to work successfully with limited supervision.
  • Ability to travel up to 25%.
  • Alarm Industry experience.

Software Developer

Location: 421 Windchime Pl, Colorado Springs, CO, 80919

Date Posted: 2018-03-15

Overview

The Bold Technologies Product Care team is responsible for designing, implementing, releasing, and maintaining enterprise-grade security central station monitoring automation solutions. We currently integrate with a multitude of different technologies including alarm receivers, home automation systems, video monitoring systems, GPS systems and many more. These are part of a large multi-process system running primarily on Windows Server-based systems. We are looking for an experienced software developer capable of working in many different technologies. Daily responsibilities will include product design and development, working closely with the QA team to provide outstanding software. Interested candidates must adhere to the Bold Technologies Core Values:

  • Our team protects the Bold Technologies reputation by always maintaining a high level of integrity.
  • We hire team players that have a positive attitude, and are invested in the success of both their peers and the company.
  • We encourage innovation and welcome creative and forward-thinking problem-solvers.
  • We consider the Bold team a family; we maintain a culture of respect, offer a family-oriented environment, and give back to our community.
Position Responsibilities
  • To develop and maintain core content for software applications.
  • To liaise and work with third party platforms to ensure maximum connectivity.
  • Work in an Agile environment.
  • Assist team with problem solving, de-bugging and Quality Assurance to ensure solid, bug-free platforms.
Desired Skills and Experience:
  • Bachelor degree in computer science or similar.
  • Five years of experience in software development.
  • C/C++, C#, .NET, Windows Services.
  • ASP.NET, Web API.
  • HTML5 technologies – JavaScript, CSS3, Angular.
  • Database including MSSQL, MySQL, SQL Express, and others.
  • Microsoft Visual Studio.
  • Familiarity with video codecs and containers.
  • High Availability applications.
  • Multi-threaded applications.
  • Test Driven Development.
  • Agile Development Methodology (Scrum).
  • Security Industry experience (receivers, phone systems, etc).

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