IMPROVE PROFITABILITY AND INCREASE EFFICIENCY WITH THE RIGHT TOOLS
The collection of Operational Efficiency Modules for Manitou offers tools to route calls, manage alarms, and integrate the products you want to use. Improve profitability and increase efficiency throughout your entire organization when you can quickly assess system performance, direct alarms to designated operators, improve response with PSAP integration, and link customer information between Manitou and the accounting system.
Action, suspend, or close out alarms without operator intervention. The Virtual Operator handles assigned signals and enables the Manitou system to automatically respond to an alarm event. The Virtual Operator can send emails, faxes, text messages, reverse channel commands, and Bold MediaGateway messages.
Manitou Developer Kit (MDK)
The MDK is used to create applications which connect to the Manitou Application Server, and is ideal for integrating internal, web, and/or third-party applications into Manitou. The MDK provides web services API, .Net API, and OCX API, and includes detailed specifications for developing to Manitou’s video standard as well as to Manitou’s XML standard.
Accounting Integration with SedonaOffice links databases between the Manitou and SedonaOffice software platforms. With this integration, monitoring centers can schedule, track, and invoice all service calls while ensuring the central station knows exactly which systems are on test. Data entry time is minimized as customer information is linked automatically.
An instructional and test system used to train staff in a secure environment. The Training Gym includes a copy of the central station’s current Manitou system, including all of the modules active on the live system. Useful for training new operators and training current staff when new functionality is added to the system. Also great for evaluating data conversions.
Used to enable specialized alarm handling and direct incoming signals to designated workstations or groups of operators. Standard uses include: create a group that receives alarms from a large corporate customer; direct traffic to a remote office during specified schedules; route signals from a storm region; and direct signals based on operator skillset.
A smart solution for voice and call recordings. VoiceRecord interfaces with the SecurVoice recording solution to link audio clips to alarms and events in Manitou. Store and replay voice recordings in Manitou’s Customer Activity Log. The integration saves time and resources when voice recordings need to be retrieved and reviewed.
Direct integration between Manitou and the CSS Aeonix PBX phone system. PBXStandard enables Caller ID Injection to provide better customer service and support dealer branding. Another feature is Auto Dialing of outbound calls to free up valuable time and reduce errors in dialing accuracy. No modem or proprietary TAPI interface required.
Displays system conditions including time in designated time zones, alarm/signal queue, signal status counts, database usage, and more. Display the dashboard on a large screen so monitoring center staff can see statistics at a glance, or check statistics on a mobile device during travel. Dashboard is included as part of the ManitouNEO base.
Ensure the proper authority information is populated for any incoming GPS-related alarm. Location Services provides an immediate PSAP lookup for a specific authority type (police, fire, medical), so dispatchers can quickly contact the correct responding authority based on the location of the alarm. Can also be used to update or add authorities to an account.
Enhanced Dealer Billing
Offered as an extension of the Accounting Integration with SedonaOffice or Quickbooks. Enhanced Dealer Billing adds features such as pro-rated billing, the ability to set start-date and end-date ranges, and the ability to generate operator time-based billing. Billing charges can be created based on fixed price or rate tables, as well as time-based or signal-based.
Interact with customers using email, text, and notifications. With the Communication Center, an operator can be on the phone with a customer, and at the same time email, text, or send notifications to customers during alarm handling. A great solution for modern central stations which are more than just call centers - they are communication centers.
Enhanced Action Patterns
Action Patterns in Manitou deliver step-by-step instructions on how to handle an alarm and ensure consistency. The Enhanced Action Patterns available in ManitouNEO can be constructed using logic statements like “if”, “then”, and “else.” Once initiated, Enhanced Action Patterns can look at history, run SQL statements, and even execute external programs.
Includes an open API so any type of statistics can be presented in the Dashboard - whether Manitou-related or not. Metrics important to the monitoring center can be reported on and displayed. Dashboard Analytics provides a powerful tool in measuring performance and providing a visual display to encourage improvement in the monitoring center.
Safeguard accurate and standard data entry of account addresses. The Address Services module uses a service, backed by the United States Postal Service (USPS), to verify physical addresses. The address verification can include Customer, Dealer, Branch, or Contacts associated with a record. The Address Services module allows for large groups of addresses to be compared against the USPS national database and, with a few quick clicks, addresses can be edited and updated.
TAKE INNOVATION TO A NEW LEVEL WITH THE BOLD MEDIAGATEWAY
The Bold MediaGateway is a suite of modules created to improve efficiency in call and alarm handling and provide a range of new service offerings for monitoring centers and alarm dealers. The Bold MediaGateway combines several technologies to integrate telephony, voice, SMS, and data into the Manitou automation software. The result is a collection of groundbreaking products unlike any other in the electronic security industry. The design of the Bold MediaGateway offers complete flexibility. The system can be configured around your business without requiring custom development, allowing you to respond quickly to customer requests and meet specific business needs. Each Bold MediaGateway module is compatible with any phone system, whether through direct integration with the CSS Aeonix phone system or using an Aeonix Telephony Server to interact with your existing PBX system.
A two-way voice solution which ties voice calls and alarms together. Using Caller ID recognition and tracking, TwoWayPLUS automatically routes incoming calls to the operator who is handling the alarm. TwoWayPLUS can be used as a traditional Two-Way Voice solution or it can be configured so no receiver is required - perfect for elevator alarms, PERS devices, and any standard cell phone.
A software receiver for non-traditional transmissions that converts SMS, Email, ODBC database, FTP, TCP, GPRS, RSS, UDP and simple files into regular signals that are delivered into Manitou. Easily process non-traditional transmissions without requiring development resources. With the UniversalConnectoryou can expand service offerings and generate more revenues.
Uses SMS technology to enable Manitou to send and receive text messages. AutoText can manage low-priority alarms by generating automated outbound text messages and offers an interactive system for responses. Autotext includes 3 standard templates to easily handle the most common scenarios. Since text messages are read 200x faster than emails, AutoText provides the fastest and most efficient way to communicate with your customers.
An interactive voice response system proven to improve response times, increase communication to end-users, and provide better service for emergency alarms. OpenVoice can be configured as an Outbound and/or Inbound solution. Outbound helps manage low-priority alarms by generating automated calls using Text-to-Speech technology; Inbound presents callers with interactive menus.
Directly integrates the Bold MediaGateway with the CSS Aeonix phone system to enable higher-level feature sets such as Dealer-based Caller ID injection, Auto Dialing, Call Routing, and Automated Call Distribution. This solution will place incoming callers into a call queue and route incoming calls to ensure that agents do not receive unrelated calls while handling alarms.
This solution tests receiver lines and reports any failures. Failures are sent directly into Manitou as alarms, eliminating the requirement to wait for a test timer. With this solution, central station staff are immediately aware of any line problems and owners have peace of mind knowing that all signals and alarms are being delivered. LineCheck can also be used with a non-Manitou automation software.
SCALE YOUR SYSTEM AS YOUR BUSINESS GROWS
The Business Enhancement Modules can expand Manitou in a variety of ways, so your Manitou system can grow as your business grows. The Business Enhancement Modules are designed to provide flexibility in reporting processes, deliver high redundancy with support of multiple sites, protect data with UL-listed replication, mitigate the risks of a disaster, and replace outdated hardware devices. Add Business Enhancement Modules to create custom reports, better manage your business, streamline operations, and maintain resilience in critical supporting infrastructure.
A UL/ULC listed solution which provides real-time database replication. In the event of a system failure, all users are redirected to a fully redundant server, minimizing the disruption to your business. The Database Replication module is included as part of the base package for ManitouNEO.
A powerful reporting tool that provides flexibility in reporting processes and is included as a standard feature in Manitou. The SnapReporter was developed to provide a solution for Manitou users with complex reporting needs, yet it does not require users to have knowledge of MSSQL. Uses drag-and-drop features and includes easy-to-use design elements for customized reports.
Protect your business with live replication to multiple server solutions. The Multi-Rep System was created for central stations that want an extra layer of real-time data backup and adds the ability to replicate data to a third server or more. Meets UL/ULC standards for data protection requirements.
Manitou High Availability
With the Manitou High Availability module, the Manitou system will automatically failover to a backup machine without operator intervention. Users encounter virtually no interruption of business since failover is initiated and performed without requiring human interaction, providing quicker response and resolution times.
Business Continuity Solutions
Use this solution to continue business operations in the midst of a natural disaster or an emergency situation that threatens your facilities. The Business Continuity solution takes the maintenance out of a disaster recovery solution; assets include data backups, phone lines setup, VPN setup, facility maintenance, and IT support.
Eliminates printers from the receivers and electronically records activity and data. Information can be readily viewed and sorted, and reports are easily generated. The data can be stored within the system or at an alternate location. Includes the Software Watchdog which monitors for system failure, primary and secondary process failure, and alarm progress problems.
Advanced Report Writer
Provides integrated reporting services based on Microsoft Visual Studio. Many customers need custom reports to gather information specific to their business. Use this tool to create any necessary report using Microsoft Visual Studio and then integrate those reports into Manitou so they can be accessed and run as needed from the Manitou client.
ADD SERVICES AND INCORPORATE NEW TECHNOLOGIES AS THEY EMERGE
The security industry must respond to meet the demands of a rapidly changing world. Alarm monitoring software must be versatile and able to incorporate new technologies as they emerge. At Bold, we understand the importance of keeping up with new technologies and we provide cutting-edge solutions that give our customers a competitive advantage. The collection of Revenue Generating Modules provides services which include mobile access, integrated video monitoring, integrated GPS services, and smart home automation.
Video Control Center
Use the Video Control Center module to integrate alarm handling and video into one system through the Manitou automation software. The Video Control Center offers a broad feature set including graphically enhanced floor plans, video routes, field of view perspective, and a customizable Media Matrix for viewing video. New and improved in ManitouNEO.
With the BoldNet Neo Web Access System, customers can access their accounts in Manitou from any location with Internet access. BoldNet Neo is completely brandable and includes a customizable home screen which provides key statistics at a glance – a must for any dealer on the go. Customers can view, add, and update account information, and even enter new accounts online, based on their user permissions.
Provide services like asset protection, fleet/vehicle tracking, and remote emergency response using the GPS product of your choice. BoldTrak supports any GPS tracking or emergency device that transmits through GPRS, SMS, web services, or email.Includes a web portal that allows users to view their devices or make changes to their account, such as creating or modifying geofences.
Connect Manitou to multiple access control systems and gain all the features of an enterprise standalone access control system. False alarms can be reduced through combined reporting from intruder and access control systems; while administration costs can be lowered when changes to key holders are reflected in the access control system, versus changing physical keys and locks.
Premiere Video Integrations
Bold Technologies is an authorized reseller of the award-winning I-View Now central station video interface. I-View Now is a cloud-based video verification service that relates alarm events with video clips from off the shelf security systems, DVRs, NVRs, Videofied, and IP cameras. Verify alarms during the dispatch process, reduce false alarms, and increase apprehensions.
Bold has also established Premiere Video Integrations with OpenEye and 3xLOGIC. These products expand upon the “standard” video drivers in Manitou and are only available in ManitouNEO with our new Video Control Center (VCC). Additional features include access and control of live video feeds, inclusion of metadata sent in with video events, health monitoring of the DVR/NVR/Cloud systems, tamper notifications, and a more efficient data entry process for on-boarding devices.
KEEP BUSINESS AT YOUR FINGERTIPS WITH MOBILE APPS
Technology has made it possible to manage much of our lives through a mobile device. Why should managing business be any different? Bold’s line of mobile apps offer both accessibility for you and in-demand security features for your customers. Now you can access Manitou and your accounts, facilitate mobile check-ins, or allow accounts to help manage their alarms, all from the portable convenience of mobile devices.
A mobile app that gives dealers and technicians streamlined account access. BoldNet Mobile provides quick access to common activities such as viewing account status, placing account on and off test, and looking up customer information. BoldNetMobile was designed for speed and simplicity, and it was developed using HTML 5 so it works on virtually any mobile device.
A mobile app that works as a mobile “check-in,” ideal for security guard services that dispatch guards to multiple locations. Users check in with the simple press of a button and Manitou logs the check-in with the GPS coordinates of the user’s location. Bold ProtectMe also has a panic feature which, when activated, sends an alarm to Manitou with the GPS coordinates.
A mobile app that can reduce false alarm calls and operator queues without hindering the central station from receiving the alarm. All registered users on an account are alerted via push notification when an alarm occurs. Users can communicate through the app, then verify or cancel the alarm. Users are informed and able to make decisions when an alarm is triggered. Great for dealers and end users alike.