Bold Blog: Alarm Automation Software and Services

September Coffee with Manitou Video Now Available

Bob Bishop — Mon, 07 Nov 2011 20:21:00 GMT

The video from the September Coffee with Manitou session is now available. This session demonstrated suggestions for helping to improve operator efficiency through the use of enhanced Action Patterns, email/SMS notifications, and OpenVoice.

We are please to offer the video via three formats:

Flash Video (recommended for most users)

Windows Media Video (WMV)

iPad MP4

August Coffee With Manitou Recording

Bob Bishop — Fri, 12 Aug 2011 20:13:00 GMT

Bold is pleased to announce that the recording of the Coffee with Manitou session held on Wednesday, August 3 is now available at https://www1.gotomeeting.com/register/717940672. This session covers many of the enhancements available in Manitou version 1.6.1 which will be available during the 4th quarter of 2011.

Action Pattern Enhancement - Include

Bob Bishop — Fri, 05 Aug 2011 16:38:00 GMT

After all of the positive feedback that we received from our recent Coffee with Manitou session (What’s New in Manitou 1.6.1?), we decided to do a series of blog posts highlighting some of the new and enhanced features. There are a number of changes to the core application that will provide improved alarm handling efficiency (through the enhanced Action Patterns and Workflows) as well as new tools to handle alarm verification (the redesigned Media Matrix and VideoPlus). These posts will allow us to break the release into smaller pieces and provide you with some usage scenarios and best practice ideas.

To start the introductions, today’s post will cover one of the new Action Pattern items – INCLUDE. The new include feature will provide users with the ability to create a hierarchy to the Action Pattern and run “Sub Action Patterns” within the main Action Pattern (embedding some “nesting” characteristics). This will prove to be a powerful tool in making sure that the operator/dispatcher has situational logic presented with the Action Pattern. Additionally, you can designate WHEN you want to include these additional Action Patterns and tie them to situations such as Disaster Mode, Status Open/Closed, Verified, and many more.

For example, a traditional Action Pattern may include the following steps: (1) Call Customer Site; (2) Call Police Authority; and, (3) Call Customer Contacts/Keyholders. With the INCLUDE feature, you can now add additional Action Patterns based on desired situations – such as Verified Alarm. In this case, the operator will be prompted to: (1) Connect to Camera; (2) Call Customer Site; and (3) INCLUDE Action Pattern “Verified“ – additional instructions for the operator on exactly how to proceed under the current set of circumstances.

We look forward to introducing you to even more new features over the next several weeks. Bold Technologies is committed to continually enhancing the feature sets of our applications and providing our users with the highest quality tools to reach their operational goals and potential.

Tip of the Week : Changing the Resolution - George Habenicht

Brandon Lilly — Mon, 11 Apr 2011 14:33:00 GMT

Ever needed to change the resolution of an alarm after it has already been closed?

Daylight Savings Time (DST) starts March 13th

Brandon Lilly — Sat, 12 Mar 2011 00:45:00 GMT

The 2011 "Spring Ahead" Daylight Savings Time (DST) change will happen on March 13th! To ensure that your Manitou system is compliant with the new DST changes...

Coffee with Manitou webinar - Manitou 1.6 is online!

Brandon Lilly — Mon, 24 Jan 2011 23:50:00 GMT

We are pleased to announce that the January Coffee with Manitou session for Manitou Version 1.6 was successfully recorded

Tip of the Week : Programming Shortcuts - Bill Fox

Brandon Lilly — Mon, 17 Jan 2011 21:19:00 GMT

To save time during an event you can add just one line of programming for the consecutive zones by using a wildcard (*), within the input and output zones.

Tip of the Week : The Virtual Operator - Jose Garundo

Brandon Lilly — Mon, 06 Dec 2010 22:08:00 GMT

Manitou offers flexibility and versatile options to improve Company productivity. One of these options is Virtual Operator.

Tip of the Week : Adding Data To A Script Message - Bill Fox

Brandon Lilly — Mon, 01 Nov 2010 23:22:00 GMT

Have a customer who wants to be notified by email when an opening or closing report is received by the Central Station?

Tip of the Week : Time Zone Availability - Shaun Blair

Brandon Lilly — Mon, 25 Oct 2010 22:52:00 GMT

There is a check box on each of the time zones that says “Do not display to user”. If this is checked it will not appear in the list of available time zones when adding a new account into Manitou...