Bold Blog: Alarm Automation Software and Services

September Coffee with Manitou Video Now Available

Bob Bishop — Mon, 07 Nov 2011 20:21:00 GMT

The video from the September Coffee with Manitou session is now available. This session demonstrated suggestions for helping to improve operator efficiency through the use of enhanced Action Patterns, email/SMS notifications, and OpenVoice.

We are please to offer the video via three formats:

Flash Video (recommended for most users)

Windows Media Video (WMV)

iPad MP4

August Coffee With Manitou Recording

Bob Bishop — Fri, 12 Aug 2011 20:13:00 GMT

Bold is pleased to announce that the recording of the Coffee with Manitou session held on Wednesday, August 3 is now available at https://www1.gotomeeting.com/register/717940672. This session covers many of the enhancements available in Manitou version 1.6.1 which will be available during the 4th quarter of 2011.

Action Pattern Enhancement - Include

Bob Bishop — Fri, 05 Aug 2011 16:38:00 GMT

After all of the positive feedback that we received from our recent Coffee with Manitou session (What’s New in Manitou 1.6.1?), we decided to do a series of blog posts highlighting some of the new and enhanced features. There are a number of changes to the core application that will provide improved alarm handling efficiency (through the enhanced Action Patterns and Workflows) as well as new tools to handle alarm verification (the redesigned Media Matrix and VideoPlus). These posts will allow us to break the release into smaller pieces and provide you with some usage scenarios and best practice ideas.

To start the introductions, today’s post will cover one of the new Action Pattern items – INCLUDE. The new include feature will provide users with the ability to create a hierarchy to the Action Pattern and run “Sub Action Patterns” within the main Action Pattern (embedding some “nesting” characteristics). This will prove to be a powerful tool in making sure that the operator/dispatcher has situational logic presented with the Action Pattern. Additionally, you can designate WHEN you want to include these additional Action Patterns and tie them to situations such as Disaster Mode, Status Open/Closed, Verified, and many more.

For example, a traditional Action Pattern may include the following steps: (1) Call Customer Site; (2) Call Police Authority; and, (3) Call Customer Contacts/Keyholders. With the INCLUDE feature, you can now add additional Action Patterns based on desired situations – such as Verified Alarm. In this case, the operator will be prompted to: (1) Connect to Camera; (2) Call Customer Site; and (3) INCLUDE Action Pattern “Verified“ – additional instructions for the operator on exactly how to proceed under the current set of circumstances.

We look forward to introducing you to even more new features over the next several weeks. Bold Technologies is committed to continually enhancing the feature sets of our applications and providing our users with the highest quality tools to reach their operational goals and potential.

Coffee with Manitou Video and PowerPoint Posted

Caryn Morgan — Thu, 26 May 2011 22:44:00 GMT

Hi there everyone,

I hope you were able to get some useful information out of yesterday's Coffee with Manitou session. I just wanted to let you know that the video recording of the live session and the PowerPoint is posted to My Bold!

Based on the feedback we have received yesterday and today on option adjustments made it looks like everyone is very interested in getting the most out of their Manitou system!

If you have any questions, please submit them through https://support.boldgroup.com

Coffee with Manitou webinar - Manitou 1.6 is online!

Brandon Lilly — Mon, 24 Jan 2011 23:50:00 GMT

We are pleased to announce that the January Coffee with Manitou session for Manitou Version 1.6 was successfully recorded

Coffee with Manitou Three Years and Counting!

Tiffany Coles — Wed, 16 Jun 2010 21:13:00 GMT

The Bold Technologies free webinar training program, Coffee with Manitou, is celebrating its three year anniversary!