All general schedule usage requires planning and buy-in from your customers, but eliminating notes and reducing what an operator actually has to interpret will reduce errors and improve your customer service!

Three years ago, we formed our first-ever Bold Team for the Cure. Each year, the local chapter of the Susan G. Komen Foundation hosts the Race for the Cure in order to raise money to fund breast cancer research, medical services and prevention care.

 Please review the list of some Manitou system recommendations, below you can see some of the general configurations our customers use depending on their current size, workload or business requirement. This information is extremely useful to new and existing customers planning for server maintenance or upgrades.

We are pleased to announce that the Manitou Database Administrator Certification Course (MDACC for short) is back for the 4th straight year.

The MDACC 2010 will be held from Monday, September 20 - Friday, September 24.

The MDACC is a 3-day boot-camp style course that is designed to introduce customers to the technologies and techniques used by the Bold staff when troubleshooting Manitou.  The course is held in our training lab in Colorado Springs and is a mix of classroom instruction and hands-on learning  in our "virtual central station" environment.

You may have noticed that the MDACC 2010 is 5-days versus 3-days.  Last year, we extended the MDACC by one full day to include training on our award-winning Bold MediaGateway product line.  This year we have extended the Bold MediaGateway training into two full days.

The replication process is a way to keep multiple servers in sync but it does not replace backups.  Backups are separate from replication and should be performed at least once a day.

We made some major changes in Manitou 1.5.3, including the addition of the Audit Trail and temporarily extending a schedule from the alarm form. Today, however, I want to point out some of the lesser known changes made in this release that will surely benefit your interaction with Manitou.

With the June 15th release of Manitou 1.5.3, MediaGateway also welcomed a new, exciting component - the PBXAssistant.

Today's Tip of the Week: Have you ever received Phone Line Trouble event and the entry in the customer's activity log includes the zone description for zone 1 or zone 2? 

 For the 2nd year in a row, we are excited to announce that Bold has taken home the 2010 ESX Maximum Impact Award in the Central Station Equipment; Central Station Software category with our newest software product, the PBXAssistant.

The Bold Technologies free webinar training program, Coffee with Manitou, is celebrating its three year anniversary!