All general schedule usage requires planning and buy-in from your customers, but eliminating notes and reducing what an operator actually has to interpret will reduce errors and improve your customer service!

We are pleased to announce that the Manitou Database Administrator Certification Course (MDACC for short) is back for the 4th straight year.

The MDACC 2010 will be held from Monday, September 20 - Friday, September 24.

The MDACC is a 3-day boot-camp style course that is designed to introduce customers to the technologies and techniques used by the Bold staff when troubleshooting Manitou.  The course is held in our training lab in Colorado Springs and is a mix of classroom instruction and hands-on learning  in our "virtual central station" environment.

You may have noticed that the MDACC 2010 is 5-days versus 3-days.  Last year, we extended the MDACC by one full day to include training on our award-winning Bold MediaGateway product line.  This year we have extended the Bold MediaGateway training into two full days.

Today's Tip of the Week: Have you ever received Phone Line Trouble event and the entry in the customer's activity log includes the zone description for zone 1 or zone 2? 

The Bold Technologies free webinar training program, Coffee with Manitou, is celebrating its three year anniversary! 

 Central Station Managers Course - What a success!

The Coffee with Manitou presentation is Wednesday, April 14th at 11:00am MT.  Please register here.

Back by popular demand, the Central Station Manager Course will be taking place Tuesday, May 11th - Thursday, May 13th.