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Bold Technologies has several advanced education courses designed to increase the efficiency of your monitoring center through a more in-depth understanding of Manitou. The Manitou Central Station Manager Course was designed by a former Central Station Manager with Manitou users in mind. The course focuses on items that Central Station Managers handle daily with an emphasis on the issues that matter most in your monitoring center.

Manitou Central Station Manager Course Topics

Session 1

· Start to Finish: How Signals are Processed

· Understanding Where Signals Map in Manitou

· Understanding Reporting Formats

· Review of Alarm Handling and Data Entry

· Filtering History

· Shortcuts

· Advanced Features of Manitou

· Advanced Programming

· Advanced Reporting

· Understanding Storm Mode

· Understanding UL Requirements

Session 2

· Proper Use of Systems

· Backup Procedures

· How to Failover

· Understanding Replication

· Manitou Database Manager (MDM)

· Where to find SYSLog Information and What to Do With It

· Core Troubleshooting Skills on How to Look At FEP Debug Files

· Managing Receiver Lines

· Identifying Problem Accounts

Session 3

· Managing Operator Efficiency

· Preventing Staff Burnout

· How to Work with Customers

· Applying Manitou to Company Policies