Manitou offers your customers better service, enhances your call center operations and reduces the cost of monitoring difficult accounts. Manitou delivers excellence in a true 64-bit Windows-based application designed for the Internet age.

Improve Alarm Handling Efficiency
Intelligent Action Patterns organize call lists and response data and presents that information in a clearly defined manner facilitating consistent and efficient operator handling of alarm events.

Automate Signals - Save Time and Money
Our Virtual Operator feature automates the handling of assigned signals and alarms by sending emails, faxes, and text messages without operator intervention. It can even suspend, or close out alarms. By utilizing this feature, you can make more efficient use of your operator personnel and save money.

Use Current Networking Standards
Manitou is IP based allowing you to use current standards in networking your office (TCP/IP Ethernet) rather than maintaining legacy networks using hard-to-find and outdated equipment.

Scalable and Expandable

Manitou is a scalable and expandable system allowing you to maximize your hardware resources and minimize your total cost of ownership. You only purchase the hardware that you currently need. As your business grows, you can add equipment to balance the workload rather than replacing entire servers. Because we use current Microsoft technology, you can purchase your hardware from the vendor of your choice – even locally.

Open Standards
Manitou uses open standards. SQL Server database, TCP/IP communcations, Windows operating system, SDK available for internal development, XML receiver protocol/XML Gateway for easy integration of external equipment. Generic SQL accounting gateway for easy interface to third party accounting systems.

Always Be Ready for New Technologies
The advanced 3-tier architecture gives you the quickest and most seamless integration with new and emerging technologies. This “future-proofing” design allows us to adapt the program to new standards without re-engineering the entire program.

UL Certified
Manitou is UL Certified for central stations requiring or desiring UL certification.

Get Started Quickly
Current operators will effortlessly move to Manitou and new operators can be easily trained thanks to intuitive Windows screens and Manitou's templates and wizards.