Bold Blog: Alarm Automation Software and Services

Bold response to Dice allegations

Rod Coles — Fri, 04 Nov 2011 07:00:00 GMT

I have had so many calls of support from customers, vendors and industry colleagues that I felt that it was necessary for Bold to respond to the allegations leveled against it by the Dice Corporation in the recent lawsuit.

Firstly, Bold Technologies Ltd has built its business for over 30 years, upon a reputation of providing innovative and leading edge products, combined with the best service in the industry. The way we conduct business, our ethics as a company and as individual employees, is paramount. Indeed our mission statement reflects this very belief:

The Mission of Bold Technologies is to partner with our customers to enable them to control, grow, and differentiate their businesses by providing them with products and services, guided by these four prevailing principles:

1. Provide innovative, future proof, high value solutions that address customer driven needs.

2. Foster long-term relationships by making every interaction centered on quality.

3. Maintain the highest ethical standards. Always.

4. Give back by contributing to both our business and local communities.

Having conducted a detailed internal review of our processes and talked in depth with our staff, Bold Technologies Ltd is 100% confident that the charges leveled against it are completely false. I would like to also add that Amy Condon is an employee of the highest ethics and a consummate professional, and that the allegations leveled at her are also completely false.

In the last seven years, Bold Technologies has become the dominant force in central station automation software, with 50 to 80 new customers per year switching to Manitou from existing platforms. Bold has attracted new customers and customers from other automation providers, and as a result, we have had to become very good at data conversion, with three full time employees converting and reviewing data from competitors’ systems. Becoming good at something, however, doesn’t involve taking code from legacy software or doing anything illegal – that accusation simply displays a lack of knowledge in the actual process of moving customers to a particular platform. In the case of the Dice Corporation, nineteen of their customers have moved or are in the process of moving to Manitou. In an industry such as ours with a small pool of customers this is a significant blow. The foundation of the law suit is baseless and seems solely driven to slow down the migration of customers away from the Dice platform. It’s an under-handed tactic with no truth to it, and we will treat it through the legal system as such.

We will continue to defend our reputation and to provide the best possible software and service to the industry. Bold values a marketplace where companies raise their standards to compete and produce better and better solutions. It makes us stronger, and most importantly, brings enhanced alternatives to the customers in the industry. We don’t intend to continue a war of public opinion but hope our 30 year reputation will stand for itself as we work hard to produce the highest standards of product, service and competition.

Sincerely,

Rod Coles, President

Bold Product Spotlight - LineCheck‏

Kellee Hardy — Mon, 25 Jul 2011 20:57:00 GMT

LineCheck

Tired of manually calling all of your receivers lines to make sure there is a handshake?

Then the LineCheck module is what you need. A low cost turn-key solution is available for this module.

LineCheck is a component of Bold's award winning MediaGateway package that works with any automation package. LineCheck allows receiver lines to be constantly tested for any kind of failure. LineCheck will call your receiver lines on a schedule determined by you, it will attempt to pass a contact ID signal to the receiver to fully test the receiver path. If a failure is detected then the LineCheck can call an alternative number and report an immediate failure using contact ID, if the automation system is Manitou it can report the problem directly to Manitou via its XML IP protocol.

The advantage of this mechanism is that problems are reported immediately, no more waiting for late-to-tests or having operators dial up the lines. The system can test the lines as often as once a minute, continuously 24/7.

With a simple 4 line analog card the system is capable testing 240 lines per hour, if more is needed the system is easily expanded.

For more information, please contact:

Bryant Hardy
(719) 593-2829 ext.177
bryanth@boldgroup.com

Tiffany Coles
(719) 593-2829 ext. 119
tiffanyc@boldgroup.com

Bold Technologies Makes Impact at ESX

Kellee Hardy — Wed, 20 Jul 2011 14:57:00 GMT

Bold Technologies Makes Impact at ESX

Bold Technologies recently celebrated its third straight Central Station Software Maximum Impact Award, this time for its BoldTrak mobile monitoring solution. The ESX Maximum Impact Awards program is the first and only program to place a critical perspective on the impact that new and recently introduced products and services have on security integration and monitoring businesses.

"It's an honor to continue to get the affirmation from the industry's best--that you're headed in the right direction," Chuck Speck, company Vice President said upon receipt of the award. "We're fortunate to have a great committee of customers who help drive the direction of the product. Our development team really fights to fill the needs that are out there, pair these with our customers and deliver solutions that make sense in the real world. Awards are fantastic, but the confidence of your peers is a solid affirmation that you're listening, and ultimately delivering the right things."

Bold plans to continue its growth, not only here in the US, but strengthen its presence in Europe as well. "The Valencia-based European office has started even stronger than we imagined since its January opening," Coles commented. "We're looking to add staff there as well, and excited for what the last half of the year will bring."

Bold Technologies is a leading provider of automation solutions for central stations and monitoring centers worldwide. Visit Bold Technologies at www.boldgroup.com for more information.

Bold Welcomes Industry -Veteran, Amy Condon

Kellee Hardy — Wed, 20 Jul 2011 14:47:00 GMT

Bold Welcomes Industry -Veteran, Amy Condon

On the heels of its record-setting year, Bold Technologies continues its leadership and commitment to bolstering the internal team with the addition of industry veteran, Amy Condon. Having added 54 central stations last year to the Manitou family and already on track to surpass that pace this year, Bold Technologies maintains its firm commitment to the service of its current customers along with aiding new customers in realizing the potential of better automation solutions.

"Amy is a great addition for us," Rod Coles, Bold Technologies' President said. "She has a great name throughout the industry and comes to us with a good base of knowledge. We're excited to offer her an opportunity to grow her own career as well as bring such a talented addition to our customers."

Amy Condon spent her last 13 years at Dice Corporation, another industry software solution provider, where she was a leader in customer service and support efforts. Prior to her time there, she was a part of a Michigan-based central station, bringing a well-rounded perspective to Bold's Customer Care team.

"It's already been great to experience such a unique focus on the customer experience," Condon said of her move to Bold. "I've been given a chance to work with more advanced technologies and a growing, excited customer-base. It's been a tremendous fit from day one. I love working with customers who really see you as a partner and back the direction your company is going!"

The Cloud, is the future clear? - Rod Coles

Brandon Lilly — Mon, 04 Apr 2011 21:17:00 GMT

There is a lot of talk these days about the “Cloud”, and like many buzzwords its use has become casual and often used out of context. So what exactly is “Cloud Computing”?

Daylight Savings Time (DST) starts March 13th

Brandon Lilly — Sat, 12 Mar 2011 00:45:00 GMT

The 2011 "Spring Ahead" Daylight Savings Time (DST) change will happen on March 13th! To ensure that your Manitou system is compliant with the new DST changes...

Early registration ends this month!

Brandon Lilly — Thu, 03 Mar 2011 23:25:00 GMT

Early Registration pricing for the 2011 Bold Users Conference is only available until March 31st!

Bold Technologies Opens Brand New Office in Spain

Brandon Lilly — Wed, 15 Dec 2010 23:16:00 GMT

It is with great pleasure that Bold Technologies Ltd announces the expansion of Bold Technologies within Europe. Bold Technologies is opening a European division of the company, Bold Technologies S. L. based in Valencia, Spain

What security professionals should learn from Wikileaks

Brandon Lilly — Tue, 07 Dec 2010 21:14:00 GMT

Security Director News recently posted an informative blog post on how web site Wikileaks shows the importance of securing electronic information.

Bold Technologies expands operations to Europe

Brandon Lilly — Fri, 19 Nov 2010 22:37:00 GMT

Bold Technologies is opening a fully-staffed office in Spain and will be providing sales, implementation, and support services from that location.