Bold Blog: Alarm Automation Software and Services

Never the same way twice!

Kellee Hardy — Wed, 09 Nov 2011 18:07:00 GMT

Never the same way twice!

The MediaGateway is a powerful tool that will allow your business to grow in new areas and improve efficiency. It is also a complex module that can be implemented in many different ways. Very rarely is the MediaGateway implemented in the same way twice.

Although the same functionality has been achieved at many of our client’s sites it has been done differently almost every time. This is largely due to the fact that almost every site uses a different PBX. Even if the same type of phone switch is installed at two sites the required connection might be different. For example one system might have an available T1/ISDN card and another might have analog ports. Because of the MediaGateway’s versatility we can usually configure the hardware to match any existing configuration.

However it is this versatility that can make the implementation process complex. Before any components are sold we complete a technical discovery call that will help us better understand the layout of your existing PBX, and hopefully minimize any surprises that might be discovered during the installation phase of the project. This information along with the lessons learned from previous installs will help us build a system that will integrate with your existing equipment.

It is important to remember that we can integrate the MediaGateway with almost any existing phone system or piece of telephony equipment but the amount of options available to us can also make the planning phase more complex. The planning phase can be the most important part of a successful MediaGateway deployment. I understand that this might sound like a daunting task but the good news is that once it is installed you don’t need to make any modifications to the configuration. In general the system will simply run, you just don’t need to think about it again.

-Shaun Blair

Tip of the Week : Transferring Loquendo Voices - Melanie Harvey

Brandon Lilly — Mon, 04 Oct 2010 20:15:00 GMT

With the Bold MediaGateway OpenVoice system you have the option to purchase Loquendo Voices to enhance the voice that is played to your customer.

Tip of the Week : Manitou System Requirements - Jose Garundo

Brandon Lilly — Mon, 19 Jul 2010 17:21:00 GMT

Please review the list of some Manitou system recommendations, below you can see some of the general configurations our customers use depending on their current size, workload or business requirement. This information is extremely useful to new and existing customers planning for server maintenance or upgrades.

MDACC 2010 Announced for September

Tiffany Coles — Wed, 14 Jul 2010 12:38:00 GMT

We are pleased to announce that the Manitou Database Administrator Certification Course (MDACC for short) is back for the 4th straight year.

The MDACC 2010 will be held from Monday, September 20 - Friday, September 24.

The MDACC is a 3-day boot-camp style course that is designed to introduce customers to the technologies and techniques used by the Bold staff when troubleshooting Manitou. The course is held in our training lab in Colorado Springs and is a mix of classroom instruction and hands-on learning in our "virtual central station" environment.

You may have noticed that the MDACC 2010 is 5-days versus 3-days. Last year, we extended the MDACC by one full day to include training on our award-winning Bold MediaGateway product line. This year we have extended the Bold MediaGateway training into two full days.

What can PBXAssistant do for you?

Anna Haiar — Thu, 24 Jun 2010 15:40:00 GMT

With the June 15th release of Manitou 1.5.3, MediaGateway also welcomed a new, exciting component - the PBXAssistant.

Bold wins the ESX 2010 Maximum Impact Award... Again!

Brandon Lilly — Wed, 16 Jun 2010 22:28:00 GMT

For the 2nd year in a row, we are excited to announce that Bold has taken home the 2010 ESX Maximum Impact Award in the Central Station Equipment; Central Station Software category with our newest software product, the PBXAssistant.

What can the Bold MediaGateway do for you?

Brandon Lilly — Tue, 01 Jun 2010 20:32:00 GMT

The Bold MediaGateway is a flexible hardware and software solution that works in conjunction with the Manitou Alarm Automation package to provide a Unified Communications Platform for central stations...