Recent enhancement to meet new legislation in Spain provides verification benefit to all Manitou users.
In August 2011, Spain enacted a national law requiring verification of private alarm systems (commercial and residential) prior to the dispatch of authorities. One of the approved methods for verification is multiple signals (three or more) received within a defined period of time. While Manitou has always provided transmitter-level soft programming options for Confirmed events or TwoTrip events, the system was hardcoded to wait for a second signal only – not a definable number of signals. Since this would not allow for compliance with Spanish law, our development team enhanced the Confirmed commands.
This enhancement now allows all Manitou central stations to define the Confirmation requirements at the Country level (Supervisor Workstation->Maintenance->Setup->Country – jump to Country Options). With the options now deployed, you can not only define the number of signals before Manitou creates a “Confirmed” event, you can also set an option to receive the original event at the time it was received, rather than waiting for the confirmation signal.
This new enhancement will provide central stations a method to notify users upon receipt of the initial trip, but dispatch upon receipt of the confirming event. For example, if a customer would like to be notified via email upon receipt of an interior motion detector, the system can now send out that notification immediately. Additionally, if a subsequent signal is received (i.e., door opened), the system can escalate the signal as a confirmed alarm and provide dispatch instructions to the operator. Prior to the release of this update (available in Manitou 1.6.0 Update 17), the notification would only go out AFTER the delay timeout occurred for the confirming event.
For more information on this new enhancement, please refer to the Manitou Release Notes for version 1.6.0. We will also demonstrate this enhancement during our November 30th Coffee with Manitou session entitled “How Did You Do That.”
-Bob Bishop