Never the same way twice!
The MediaGateway is a powerful tool that will allow your business to grow in new areas and improve efficiency. It is also a complex module that can be implemented in many different ways. Very rarely is the MediaGateway implemented in the same way twice.
Although the same functionality has been achieved at many of our client’s sites it has been done differently almost every time. This is largely due to the fact that almost every site uses a different PBX. Even if the same type of phone switch is installed at two sites the required connection might be different. For example one system might have an available T1/ISDN card and another might have analog ports. Because of the MediaGateway’s versatility we can usually configure the hardware to match any existing configuration.
However it is this versatility that can make the implementation process complex. Before any components are sold we complete a technical discovery call that will help us better understand the layout of your existing PBX, and hopefully minimize any surprises that might be discovered during the installation phase of the project. This information along with the lessons learned from previous installs will help us build a system that will integrate with your existing equipment.
It is important to remember that we can integrate the MediaGateway with almost any existing phone system or piece of telephony equipment but the amount of options available to us can also make the planning phase more complex. The planning phase can be the most important part of a successful MediaGateway deployment. I understand that this might sound like a daunting task but the good news is that once it is installed you don’t need to make any modifications to the configuration. In general the system will simply run, you just don’t need to think about it again.
-Shaun Blair
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