You receive a Bypass (*B) or a Burg Bypass (BB) and the customer's activity log displays the zone description but the zone number received is actually the user number of the person who bypassed the zone.  You need the users name to be displayed in the activity log instead of the zone description.

 All general schedule usage requires planning and buy-in from your customers, but eliminating notes and reducing what an operator actually has to interpret will reduce errors and improve your customer service!

Today's Tip of the Week: Have you ever received Phone Line Trouble event and the entry in the customer's activity log includes the zone description for zone 1 or zone 2? 

The Bold MediaGateway is a flexible hardware and software solution that works in conjunction with the Manitou Alarm Automation package to provide a Unified Communications Platform for central stations...

In a world of iPhones, Blackberries, texting, and rapid social media communications, speed to market is huge. We hope that this blog serves you well with quality alarm automation information and expertise from our own staff, plus breaking product news as we continue to innovate software that serves you better. We'll keep it coming, but we want to hear from you. What do you think is important for us to blog about? What do you blog about? Please respond in the comments! 

Alarm monitoring in Australia is distinctly different than alarm monitoring in the U.S. and Canada.  Guardian’s customer base is largely commercial and they monitor primarily for installers. These installers are provided with a standard and detailed installation plan which includes process mapping and specific equipment inventories.

In partnership with the Central Station Alarm Association (CSAA), Bold Technologies announced a program to promote industry excellence through the sponsorship of CSAA’s Five Diamond Certification.